Event Concierge - Red Coat

Application open until 5/3/2024 or until position is filled.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, we empower and support you to craft memorable experiences for both guests and fellow associates. At Sage our experience is different. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together people who are passionate about enriching lives, one experience at a time.

The Denver Marriott Tech Center boasts 605 guest rooms, more than 49,000 square feet of meeting space, and a charming local Beer Garden. Situated in the heart of the Denver Tech Center, it offers convenient access to the light rail, connecting you directly to Downtown Denver. Additionally, it's close to premier attractions in the area, such as Greenwood Village, Comedy Works, the Landmark Theater, and Village Greens Park.

We embrace uniqueness, not just in the experiences we offer guests, but also in how we treat our team members. Authenticity is ingrained in our identity. Together, we foster a community built on integrity, respect, innovation, and togetherness. Apply Today, we hope you consider joining us at the Denver Marriott Tech Center! You Belong Here.

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.

Checks all meeting room set up details and that all rooms are show room ready.

Creates delighter ideas to give to clients.

Goes to BEO/Pre-Conference meetings to understand the meetings needs each day.

Assist Delivering Personalized Service to Guests

Develop Close Professional Relationships with Group Contacts and Exceed Expectations.

Assist Communicating Planning Meeting Sites to Ensure All Function Space and Related Public Space is Always Kept Clean and \u0022Show Ready\u0022.

Ensure the Timely, Accurate, Complete Communication for assisting Delivery of all Events. To be a champion for Problem Resolution.

Assist Generating Useful Historical Information for Post-Cons and Use in Future Events.

Follows all other direction from leadership.

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

• Requires knowledge of hotel policies, procedures and services.
• Ability to communicate in English. Second language is desirable.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Excellent hearing required to communicate in person and on telephone frequently.
• Moderate vision required to set-up food display.
• Understand recreational information.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
• Pushing/pulling small cart.
• Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
• Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
• Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

▪ Medical, dental, & vision insurance

▪ Health savings and flexible spending accounts

▪ Basic Life and AD&D insurance

▪ Paid time off for vacation, sick time, and holidays

▪ Eligible to participate in the Company’s 401(k) program with employer matching

▪ Employee Assistance Program

▪ Tuition Reimbursement

▪ Great discounts on Marriott & Sage Hotels, Restaurants, and much more.

▪ Free On-Site Parking

▪ Free RTD Eco Pass

▪ One free hot meal per shift

▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.