PBX Operator - Full Time

American freedom gained its foothold in Philadelphia – a fiercely independent spirit that remained to infuse its commerce, its culture, and its people. At the intersection of it all – the very vibrant Logan Square, now anchored by its namesake hotel, The Logan. The Logan inspires with a lively urbane flair and luxe aesthetic—a modern hotel designed as the beating heart of the city it calls home. The hotel makes a grand first impression—with its own collection of artworks, its subdued brand of stellar service, its unassuming luxury, and its warm and neighborly welcome. Confident and sophisticated, with an artful point of view. 

Our associates understand the needs and wants of our guests and can address them without hesitation.  They create a personalized experience for each person who visits The Logan and support one another in doing so.  If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, The Logan Hotel may be for you.

We are currently seeking an PBX Agent to join our amazing team!

Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Respond to inquiries regarding reservations, hotel information and guest concerns.

• Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Courteously answer inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Follow through in resolving guest problems and/or requests courteously and accurately.
• Process and file check-in and check-out slips in a timely, efficient manner.
• Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
• Sort and process guest related mail in a quality manner in accordance to established procedures.
• Maintain the fax machine, sort and receive guest faxes and process appropriate charges to ensure revenues are collected and guests are satisfied.
• Handle all emergencies according to established procedures.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management

Education/Formal Training

High school education or equivalent experience.

Experience

No prior experience necessary.

Knowledge/Skills

• Excellent hearing required to clearly hear the guest.
• Moderate vision required to read the computer screen and the guest registration rack.
• Excellent speech communication skills required to clearly understand the operator.
• Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Carrying up to 25 lbs. of various office equipment.
• Bending/kneeling -to obtain reports and for filing.
• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95% shift.