Director of Housekeeping

Sage Hospitality Group is set to hire a Director of Housekeeping to join us! The Ann Savannah, Apartments by Marriott Bonvoy will be joining Sage’s growing portfolio of lifestyle properties as it completes its conversion to an Apartments by Marriott Bonvoy concept by early 2025. This is a unique opportunity to shape the creation of one of the first Apartments by Marriott Bonvoy properties in North America! An opportunity to leave a lasting impression and to be a part of the footprint of such an dynamic concept.

Apartments by Marriott Bonvoy offers the luxury of space of a hotel combined with the warmth of home – where a guest can feel like a local in well-appointed upscale lifestyle boutique spaces complete with full kitchens, space for dining, and living rooms for, well, living.

The Ann Savannah, Apartments by Marriott Bonvoy marks an exciting new chapter for both Savannah’s hospitality scene and Sage Hospitality. We’re thrilled to bring our 40+ years of expertise to Marriott’s new Apartments by Bonvoy concept, which we believe has tremendous growth potential across many of our target markets nationwide. We are grateful to partner with Tidal on this exciting conversion project and look forward to partnering with Marriott on growing the Apartments by Marriott brand as we continue our journey to become America’s favorite lifestyle hospitality company,” said Daniel del Olmo, president of Sage Hospitality Group.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

• Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

Education/Formal Training

One to two years of post high school education.

Experience

• Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
• 3-5 years of experience in housekeeping operations preferred.
• Previous experience in a full service Director of Housekeeping role preferred.
• Experience working in a union environment preferred.

Knowledge/Skills

• Requires thorough knowledge of the Housekeeping field.
• Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to compile facts and figures.
• Ability to analyze report data, prepare reports and initiate correspondence.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Bending -30% of shift touring property, checking rooms, etc.
• Kneeling -5% of shift checking rooms.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Ability to communicate with guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Mobility -continuous movement throughout the hotel.
• Continuous standing -30% of shift.
• Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Environment

Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.