Director of Housekeeping

Application open until 11/30/24 or until filled. 

Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South American convivial dining culture, Toro features a ceviche bar, small plates and fresh locally sourced ingredients. We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek. 

At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We're looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world’s best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness. Apply today and join us at Hotel Clio. You belong here! 

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

• Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

Education/Formal Training

One to two years of post high school education.

Experience

• Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
• 3-5 years of experience in housekeeping operations preferred.
• Previous experience in a full service Director of Housekeeping role preferred.
• Experience working in a union environment preferred.

Knowledge/Skills

• Requires thorough knowledge of the Housekeeping field.
• Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to compile facts and figures.
• Ability to analyze report data, prepare reports and initiate correspondence.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Bending -30% of shift touring property, checking rooms, etc.
• Kneeling -5% of shift checking rooms.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Ability to communicate with guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Mobility -continuous movement throughout the hotel.
• Continuous standing -30% of shift.
• Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Environment

Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

• Eligible to participate in Sage bonus plan. Up to 20% of your salary.  

• Unlimited paid time off 

• Medical, dental, & vision insurance 

• Eligible to participate in the Company’s 401(k) program with employer matching 

• Health savings and flexible spending accounts  

• Basic Life and AD&D insurance  

• Company-paid short-term disability 

• Paid FMLA leave for up to a period of 12 weeks  

• Employee Assistance Program  

• Great discounts on Marriott + Sage Hotels, Restaurants, and much more. 

• One hot meal per-shift in associate cafetería 

• Free covered garage parking 

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.