Area Reservations Coordinator

Sage Hospitality is seeking an Area Reservations Coordinator to assist Hotel Zeppelin, Hotel Zelos and Hotel Zetta in San Francisco, CA.

Hotel Zeppelin, retreat to a bold, bohemian salute to the rebels, revolutionaries, and rock ‘n rollers who shaped the San Francisco we know and love.

Hotel Zelos, a sleek, stylish hub in the heart of San Francisco’s vibrant shopping, dining, and entertainment district, Hotel Zelos is a fashion-forward oasis where business and pleasure meet, and where inspiration and passion await.

Hotel Zetta, for the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

No matter your daily role, Sage recognizes that your success is about more than the work you do - it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Our Area Reservations Coordinator is responsible for handling all telephone inquiries and reservations and providing efficient, accurate and courteous reservation services and telephone solicitations while maintaining on-going communications with group sales and the front desk on room status. Additionally, they are responsible for assistance with maximizing revenues and meeting the annual budget.

• Answer the telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately, using the hotel's selling strategy and segmenting reservations into the appropriate category.
• Prepare and reconcile forecasts and reports to include but not limited to; a daily three-day forecast, 90-day forecast strategy boards, etc.
• Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.
• Track denials, demand and forecast information on a daily basis including franchise database.
• Maintain accurate records for guaranteed no-shows, cancellations, advance deposits, occupancy and history information.
• Maintain a group information log and monitor the progress of all room blocks. Maximize franchise resources, including rate solicitation, program participation and other tools.
• Respond to telephone inquiries and reservation requests by explaining product and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation.
• Negotiate rates and up-sells rooms in order to increase occupancy and maximize revenues.
• Promotes the hotel and its services in order to capture customers and increase revenues.
• Operate reservations system by entering and accessing data in order to provide callers with accurate hotel information.
• Provide accurate and up-to-date manual and computerized reports on daily and monthly room and reservations information in order to assist management with forecasting, tracking and staffing.
• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High School diploma or equivalent. Further education is desirable.

Experience

Must have two to three years of hotel front office and/or reservations experience.

Knowledge/Skills

• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence potential hotel guests.
• Ability to operate computer reservations systems.
• Ability to effectively supervise staff.
• Fluency in a second language is desirable.
• Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation.
• Must be able to use tact and understanding when dealing with demanding or unpleasant customers.
• Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to take reservations over phones.
• Ability to read computer screen and relay information to guests.
• Ability to negotiate, convince, sell and influence.
• Excellent comprehension and literacy required to read and understand computer screen, reports, etc.
• Mobility -ability to move around reservations area. No continuous standing required. No driving required.

Environment

Prolonged sitting throughout entire shift at computerized or manual workstation in office environment. Work inside 95% of week.

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the local ordinance.

EOE

Medical, Dental, Vision, Matching 401k, Hotel & Restaurant Discounts and More!