Regional Director of Operations

Sage Hospitality Group is set to hire a Regional Director of Operations to join us in Denver, Colorado!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

The primary objective of the Regional Director of Operations is to assist the Vice President with the overall operations of some or all properties within the Vice Presidents respective division and region. This position is responsible for results, as well as assisting the Vice President with the development and execution of strategies that will support, strengthen, and grow, the Hotel Operations. Responsibilities will include driving service excellence, developing and executing plans to improve performance, working closely with the Vice Presidents of Finance, Sales, Revenue Management and Human Resources in assessing and driving overall performance while maintaining positive owner relationships.

This position will oversee General Managers and property level Executive Committee members assist in meeting and exceeding the strategic goals of the organization.

Operational

· Develop and execution of strategic operational and financial initiatives; with accountability to all objectives are being met.

· Oversee communication to customers related to the long-term vision and strategies and ensuring timely and proactive communications to all stakeholders.

· Assist and direct property leadership in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive outcomes.

· Partner with Vice President of Operations on strategies to proactively react to changes in the market to keep ahead of trends.

· Maintain trained and effective General Managers in position and ensure proper staffing of all Executive level position to achieve individual property and collection goals.

· Effectively act as a mentor to the property Executive Committee resulting in High Potential leaders that can advance and grow in the organization.

· Work with VPO, corporate team members and the properties to ensure maximization of revenues and profits, proper controls, optimal productivity, and a coordination of efforts towards achieving overall objectives.

· Support strategies to continuously elevate guest experiences and guest survey results.

· Support strategies to create a positive, thriving culture and elevate associate team member satisfaction to achieve employer of choice status, low turnover and high productivity.

· Infuse the property with a Culture that speaks to the values of the organization creating positive and effective work environments while maintaining their individual Brand.

· Develop and enhance operational SOPs for the Collection.

· Ensure properties follow brand standards and Sage initiatives.

· Participate and maintain active company and community relations while taking part in corporate activities and meetings.

· Provide leadership oversight on special projects, transitions, and new property openings.

· Ensure implementation of Sage SOP’s, financial systems, HR initiatives and culture immersion at all new and transition properties.

· Create innovative solutions that result in company and divisional market differentiators.

· Perform any other assignments as directed by the organization or leadership.

Ownership Management

· Act as the liaison with the owners of the properties ensuring proper and proactive communications while keeping the VPO apprised of all issues.

· Gain a thorough understanding of the ownership agreements for all properties, including but not limited to, management, partnership, operating and franchise agreements.

· Ensure management agreement obligations are carried out. This includes being the main point or second point of contact for ownership groups and ensuring initiation and participation of owner meetings when appropriate.

· Review understand ownership needs and expectations on a periodic basis. Ensure no owner or VPO is ever surprised by any communication from the property or corporate team member.

Planning

· Partner with VPO on strategic planning, development, and coordination of business initiatives and strategies.

· Set up long term strategies from a staffing and service perspective while ensuring alignment with the business’s other disciplines and support teams.

· Oversee communication to customers related to the long-term vision and strategies and ensuring timely and proactive communications to all stakeholders.

· Annual business planning and budgeting for each of the properties coordinated in a way to ensure timely internal reviews while meeting ownership deadlines.

· Implement succession planning within each direct report to provide new opportunities as associates develop, to handle company-wide growth, and to mitigate risk if associates leave.

· Develop a process in which high potential candidates for future positions are identified and put in a pipeline for opportunities.

· Provide VPO with more efficient and effective ways to provide services to our hotels and owners. Leverage technology and third parties where appropriate.

OTHER RESPONSIBILITIES

· All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

4+ property General Managers, Corporate Collection Team

Education/Formal Training

Bachelors or master’s degree in Hospitality Management or Business Administration preferred

Experience

· 5-10 years of GM responsibility experience, field and corporate experience is preferred

· Multi – unit oversight Area/Regional GM experience is preferred

Knowledge/Skills

· Advanced knowledge and skill of hotel operations, leadership, and corporate environment.

· Ability to execute corporate, owner, and brand initiatives.

· Ability to influence all levels of the organization with their presence and business acumen.

· Proven ability in building strong teams and developing direct reports and others.

· Provide current, direct, complete and actionable positive and corrective feedback to others.

· Faces up to people problems on any person or situation.

· Ability to be counted on to exceed goals successfully and pushes self and others for results.

· Excellent oral, written, presentation and public speaking skills; ability to identify message points and messaging opportunities.

· Proactive, independent, forward-thinking, trustworthy, and hands-on operations executive.

· A dynamic team player who is a quick study and can think creatively, manage innovation, and effectively challenge existing practices.

· Able to skillfully shift between strategy and tactics and provide strong leadership to the organization.

· Ability to read situations quickly and settle disputes equitably stepping up to conflict as opportunity.

· Strong organizational and project management skills.

· Ability to effectively cope with change and shift gears comfortably.

· Can decide and act without having all the information or the total picture.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Demonstrated leadership skills including creating constructive development plans with a strong ability to hold direct reports accountable for results in sales, marketing, financial results and operational skill.

· Excellent communication skills with owners, associates and guests; approachable, motivational, and a positive personality.

· Ability to multi-task, follow through and re-prioritize well to meet deadlines.

· Ability to travel at least 20% of the time.

· Ability to work under pressure and deadlines.

· Ability to spend extended periods of time at a computer

· Sitting 90%, Walking 5%, Standing 5%

Environment

Office and hotel environment

• Eligible to participate in Sage bonus plan

• Unlimited paid time off

• Medical, dental, & vision insurance

• Eligible to participate in the Company’s 401(k) program with employer matching

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Company-paid short-term disability

• Paid FMLA leave for up to a period of 12 weeks

• Employee Assistance Program

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

** The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.