Lead Ski Valet

Posting Rate: $22.50 per hour
Applications will remain open until December 1, 2024 or until the position is filled.
 
Sage Hospitality Group is seeking a Lead Ski Valet to join us at a new property in Breckenridge!
 
We are currently renovating the Doubletree by Hilton Breckenridge and will rebrand later this year. This is in a superior location, modern lifestyle hotel with mountain personality that sits immediately adjacent to the slopes of Peak 9 base area in Breckenridge. Don't miss out on this opportunity to bring our Sage lifestyle to the mountains of Colorado!
 
Beyond the comforts of our accommodations, Breckenridge beckons with its world-class skiing, hiking trails, and vibrant cultural scene. Allow our concierge team to curate your perfect mountain adventure, from arranging ski passes to recommending scenic drives and local attractions. Discover a new standard of luxury at our property, where every detail is designed to elevate your stay and create unforgettable memories in the heart of the Rockies.
 
Sage’s vision is to be recognized by our customers as the best in our business by ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today!
 
We are fully loaded with perks. Take a look at some of them below:
 
▪️ Medical, dental, & vision insurance
▪️ Housing Stipend, ranging from $400-600 per month, based on position
▪️ Recreational benefits, either employer sponsored ski pass or end of season bonus
▪️ Health savings and flexible spending accounts
▪️ Basic Life and AD&D insurance
▪️ Paid time off for vacation, sick time, and holidays
▪️ Eligible to participate in the Company’s 401(k) program with employer matching
▪️ Employee Assistance Program
▪️ Tuition Reimbursement
▪️ Great discounts on Hotels, Restaurants, and much more.

Under general supervision, provides ski valet services to hotel guests, ensuring their satisfaction and comfort by promptly and courteously assisting with ski equipment retrieval, storage, and transportation. Assist guests with all ski-related needs and provide exceptional service for an elevated mountain experience.Oversee and act as a lead to the Ski Valet staff ensuring highest levels of guest satisfactions and flow of procedures.

• Meet and greet all guests upon arrival with ski equipment or other winter gear.
• Assist guests in unloading their ski equipment from vehicles and safely storing it.
• Properly tag and track each guest’s ski equipment, ensuring no damage during transport or storage.
• Help guests retrieve their ski equipment when requested, offering courteous service and timely responses.
• Provide directions to ski lifts, lockers, and other hotel amenities related to winter sports.
• Assist in keeping ski equipment storage areas organized, clean, and free from hazards.
• Offer general information and recommendations regarding local skiing conditions, mountain trails, and resort activities.
• Respond to guest questions or concerns about ski rentals, lessons, and local winter activities.
• Ensure all guest ski equipment is handled with care and returned promptly.
• Help maintain a welcoming environment for guests, offering assistance whenever needed in the public areas of the hotel.
• Demonstrate self-confidence, energy, and enthusiasm when interacting with guests.
• Continuously pursue training and development opportunities, especially in areas related to ski valet service, guest satisfaction, and local ski knowledge.
• Take initiative to offer improvement ideas and recognize the good performance of others.
• Utilize empowerment to exceed guest expectations and resolve issues effectively.
• Collaborate with other team members to ensure a seamless and enjoyable guest experience.

Education/Formal Training

High School diploma or equivalent. 

Experience

At least two years in the hotel industry.

Knowledge/Skills

• Must have excellent customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have vision ability see objects and people up close and at a distance.
• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.
• Must be able to drive automatic and manual vehicles.
• Must have a valid driver’s license.
• Must have a driving record that meets the needs of our insurance carrier.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.

▪️ Medical, dental, & vision insurance
▪️ Housing Stipend, ranging from $400-600 per month, based on position
▪️ Recreational benefits, either employer sponsored ski pass or end of season bonus
▪️ Health savings and flexible spending accounts
▪️ Basic Life and AD&D insurance
▪️ Paid time off for vacation, sick time, and holidays
▪️ Eligible to participate in the Company’s 401(k) program with employer matching
▪️ Employee Assistance Program
▪️ Tuition Reimbursement
▪️ Great discounts on Hotels, Restaurants, and much more.