Coffee Shop Attendant

MERCAT -WHY US

The Coffee Shop Attendant is the foundation of the café. The Coffee Shop Attendant is responsible for honoring every customer by providing excellent customer service and a high-quality product. The Coffee Shop Attendant should be a true professional that always displays a positive attitude to ensure the return of our customers, who are the reason for our business.

To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence.

Develops enthusiastically satisfied customers all the time.

• Welcome and connect with every customer.

• Discover customer needs and appropriately suggest product with every customer to

enhanced service and meet sales goals.

• Responds to customer needs and says thank you to every customer.

• Demonstrates the "Just Say Yes" behavior by taking care of customer needs.

• Maintains a highly visible appearance in the café during the entire shift by remaining at their station and periodically circulating through the café to remove garbage and maintain cleanliness, to respond to any customer requests and to assess the efficiency of the operation for management.

• Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.

• Ability to work all stations in coffee shop.

• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, table maintenance, general cleaning and side work duties.

• Check the proper set-up of tables and seating prior to opening.

• Service each guest comment/complaint according to procedure

• Set out all food and beverage items following all food safety regulations

• Replenish all food and beverage items during the meal period.

• Ensure all foods are kept at safe temperatures.

• Create and maintain a pleasant presentation.

• Take trash out to dumpster as needed.

• Assists in 1600 Club Lounge when busy and covers for breaks

• Checks, maintains, and restocks 1600 Club Lounge at the end of their shift

• Retrieve all glass and plate ware from hotel floors

• Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.

• All other duties as assigned, requested, or deemed necessary by management.

• Familiarize oneself with the area, i.e., social, cultural, historical and physical attractions.

Education/Formal Training

High school education or equivalent experience.

Experience

Previous experience in a customer service role strongly preferred.

Knowledge/Skills

• Must have excellent customer service skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to hear timers and coordinate with other baristas.
• Must be able to check food quality and read production charts/recipes.
• Ability to interact with guests in a positive, hospitable manner.
• Must be able to use the cash register/collect money with accuracy.
• Ability to work independently and prioritize tasks.
• Ability to read, write, and communicate in English.
• Position regularly involves lifting product cases weighing up to 70 lbs.
• Pushing and pulling carts is required. Regular bending to lift items and supplies. No kneeling.
• Mobility - regularly moves all around the coffee shop. Continuous standing

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.