Director of Catering & Events

Step into the vibrant heart of downtown Denver and join the team at Hilton Denver City Center, where opportunity meets adventure. Nestled just a block from the bustling 16th Street Mall, our hotel offers unparalleled access to dining, nightlife, and shopping, as well as iconic attractions like Larimer Square and Coors Field. Our team thrives on delivering exceptional guest experiences, from welcoming travelers to the sleek comforts of our modern guest rooms to curating unforgettable meals at Prospect’s Urban Kitchen and Bar, our on-site restaurant showcasing elevated dining and drinks.
At Hilton Denver City Center, your career journey is as dynamic as the city we call home. Whether you’re energized by providing personalized service, growing your skills in hospitality, or embracing the energy of downtown Denver, we invite you to become part of a supportive and innovative team.
Here, every day is a chance to create, connect, and shine. Are you ready to build a career where the city inspires you?

Join us at Hilton Denver City Center!

Applications are accepted on an ongoing basis or until the position filled.

The Director of Catering and Conference Services directs all areas of catering sales and operations, including achieving goals and objectives, while analyzing potentials for business growth. Ensures all catering operations are in alignment with the direction of the Director of Sales, General Manager, Company, brand standards, and local, state and federal regulations. Ensures quality service, achieving financial goals and implementing short and long term strategies. Develops budget, marketing and business plans and capital expenditures.

• Leads catering teams and ensures performance, goals and objectives are achieved.
• Reviews Banquet Event Orders and group resumes with clients and hotel departments to ensure client needs are communicated.
• Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
• Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
• Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
• Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.
• Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
• Develops strong customer relationships through frequent and professional communications.
• Capable of planning menus, working within budget guidelines, forecasting and understanding food and beverage costs.
• Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
• Promptly, within the same day or by 10am the next business day, follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum of 80% of work time on direct sales efforts.
• Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
• Represents themselves, the hotel and Sage Hospitality Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
• Exhibit a positive and involved team attitude to all hotel departments and maintains open communications with all co­workers for the best overall performance of the hotel.
• Displays a neat, clean, and business-like appearance at all times.

Education/Formal Training

A four-year college degree or equivalent education/experience.

Experience

More than two (2) full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires a working knowledge of banquet/catering food and beverage service, policies or operations.
• Requires knowledge of computer equipment.
• Requires knowledge of general sales techniques, yield management, and customer service skills.
• May be required to work varying schedules to reflect the business needs of the property
• Ability to maintain excellent relationships with staff including maintain staff and guest confidentiality at all times

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, and operate basic office equipment.
• Requires the ability to hear, speak, read and write English fluently.
• Excellent speech communication skills required for verbal interaction with guests and associates.
• Excellent literacy necessary to read BEOs, process gratuities and payroll, etc

Environment

Office environment, weather exposure when making sales calls

Benefits

• Eligible to participate in Sage bonus plan.
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee assistance program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.