Guest Experience Agent

Posting Rate: $22.00 per hour
Applications will remain open until June 1, 2025 or until filled.

Hotel Alpenrock is seeking a Guest Experience Agent to join us in Breckenridge!
 
This is in a superior location, modern lifestyle hotel with mountain personality that sits immediately adjacent to the slopes of Peak 9 base area in Breckenridge. Don't miss out on this opportunity to bring our Sage lifestyle to the mountains of Colorado!
 
Beyond the comforts of our accommodations, Breckenridge beckons with its world-class skiing, hiking trails, and vibrant cultural scene. Allow our concierge team to curate your perfect mountain adventure, from arranging ski passes to recommending scenic drives and local attractions. Discover a new standard of luxury at our property, where every detail is designed to elevate your stay and create unforgettable memories in the heart of the Rockies.
 
Sage’s vision is to be recognized by our customers as the best in our business by ensuring a culture that “makes the ordinary extraordinary!” The ideal candidate should champion this culture in every touchpoint of our business from our associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of serving others with excellence. Join us today!
 
We are fully loaded with perks. Take a look at some of them below:
 
▪️ Medical, dental, & vision insurance
▪️ Health savings and flexible spending accounts
▪️ Basic Life and AD&D insurance
▪️ Paid time off for vacation, sick time, and holidays
▪️ Eligible to participate in the Company’s 401(k) program with employer matching
▪️ Employee Assistance Program
▪️ Tuition Reimbursement
▪️ Great discounts on Hotels, Restaurants, and much more.

Oversee the activities center for our guests and ensure a quality experience which includes excellence in guest satisfaction with the highest food quality standards and service. Prepare food and beverage for the club room. Maintain clean and sanitary club areas. Provide information concerning the hotel and the town to the guests and service their immediate needs as thoroughly as possible.

• Provide information and assist guests concerning activities at the hotel, local recommendations, excursion opportunities, along with any other guest inquiries.
• Service each guest comment/complaint according to procedure - escort and service VIP guests.
• Prepare food and beverage items and set out all hot and cold food items following all food safety regulations.
• Replenish all food and beverage items during operating hours. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.
• Greet each guest as they arrive. Assist with service if required and replenish coffee as time permits.
• Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.
• Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.
• Create and maintain a pleasant presentation.
• Maintain a clean area, store food and remove all trash. Take trash out to dumpster as needed.
• Continuously look for cost-effective ways to improve appeal.
• Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
• Maintains a friendly, cheerful and courteous manner at all times.
• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High school education or equivalent.

Experience

One year previous customer service related experience.

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know ordering procedures and be knowledgeable of safe food handling processes.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be competent in oral and written English.
• Must have vision ability to read written communications and handle paperwork processing

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.

• Must be able to grasp handles, carry bundles and lift packages.

• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an indoor position.

▪️ Medical, dental, & vision insurance
▪️ Health savings and flexible spending accounts
▪️ Basic Life and AD&D insurance
▪️ Paid time off for vacation, sick time, and holidays
▪️ Eligible to participate in the Company’s 401(k) program with employer matching
▪️ Employee Assistance Program
▪️ Tuition Reimbursement
▪️ Great discounts on Hotels, Restaurants, and much more.