Hotel General Manager

Catbird is seeking an experienced General Manager to join their team! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. Sage Hospitality Group is looking for top talent and we look forward to hearing from you!

Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird has 165-room rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby features comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.

Paying homage to the history of the neighborhood around it, Catbird encompasses a 3,600 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. Amenities include a “playroom” stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man’s best friend.

The rooftop at Catbird features a stunning indoor/outdoor bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying unobstructed views of the Denver skyline with friends and colleagues. The rooftop is also home to an additional 3,300 square foot deck that will be dedicated to hosting corporate and social events. In addition to our event deck Catbird's spaces include two addition meeting rooms, the Media room (525 square feet) and the Dining room (140 square feet). Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.

Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property.  Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures. 

Executive Committee  

• Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.   

• Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property. 

Operating Budget 

• Development of annual operating budget which will serve as an operating plan and define required levels of achievement. 

• Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.  

• Maintain financial controls, ensuring the hotel's budget and forecasts are aligned with the long-term nature of the extended stay business model. 

Departmental Objectives 

• Set written priorities and key objectives for each department head quarterly including action plan and completion date.  

• Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.  

• Manage vendor relationships to provide services and amenities that align with the lifestyle and comfort expectations of long-term guests. 

Forecasting 

• Monthly forecasting of operating staff and cost expenditures.  

• Business planning in line with forecasted sales and costs including guidance to department heads.  

P&L Statement Critique

• Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.  

• Review and approve all expenses in "other expense" categories in all departments. 

• Regularly review all major expenses to assure that monies are wisely expended.  

Staff Relations

• Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.  

• Communicate, counsel and assist in staff development.  

• Be visible and available to all hourly personnel in accordance with the Company's open door policy. 

• Attend monthly department employee meetings whenever possible.  

Staff Evaluations

• Conduct performance appraisal and personal development plans for management staff.  

• Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.  

Staff Hiring

• Assure level of experience, knowledge and ability to meet job requirements of all hotel management.  

• Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets.  

Wage and Salary Administration

• Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.  

•  Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.  

Pricing

• Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.  

•  Assure recommendation and implementation of price increases on a timely basis. 

• Maximize revenue and profitability by driving both short-term and long-term stays, utilizing revenue management strategies tailored to the extended stay market. 

Inspection

• Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.  

•  Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.  

• Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.  

Property Maintenance

• Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.  

Marking Plan

• Development of annual sales and marketing plan.  

• Monitor implementation of marketing plan action steps.  

• Drive brand awareness and maintain consistent quality across all aspects of the hotel, while adapting to the lifestyle-oriented needs of the guests. 

Sales Management

• Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.  

•  Regularly review individual productivity taking corrective action and guiding as needed.  

•  Evaluate market mix and take action in order to best position the hotel for increased business. 

•  Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.  

• Foster strong relationships with corporate clients and travel managers, developing tailored packages and services for business travelers and extended corporate stays. 

Food and Beverage Administration

• Monitor the success of F&B promotion programs. Take corrective actions as required.  

•  Monitor sales levels in order to take steps to reverse negative sales trends.  

Credit 

• Maintain credit policies at Front Office, Sales and Catering.  

• Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.  

Food and Beverage Management

• Regular review of Front Office results in order to maximize room revenue.  

•  Identify problem areas and initiate solutions.  

Community Relations

• Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.  

• Develop and implement community-based activations and social events that promote engagement among guests, creating a sense of home and fostering loyalty. 

Company Procedures

• Assure that all Company policies and procedures are fully implemented throughout the hotel.  

OTHER RESPONSIBILITIES  

• All other duties as assigned, requested or deemed necessary by management.  

SUPERVISORY DUTIES   

All hotel associates  

BEHAVIORAL FOCUS  

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).  

Education/Formal Training  

A four-year college degree or equivalent education/experience  

Experience  

Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at same facility. Extended stay experience is a plus. 

Knowledge/Skills  

• Requires advanced knowledge of the hospitality and business management fields.  

• Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.  

• Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.  

• Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.  

• Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.  

•  Must have excellent speech and written skills in order to communicate with managers, guests and employees.  

•  Must have excellent literacy skills necessary for reports, policies and procedures.   

Physical Demands  

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Must have vision ability in order to visually inspect hotel.   

• Must have mobility to walk through the front and the back of the hotel.   

• Climbing approximately 20-30 steps 10% of the week.   

• Physically able to regularly inspect all areas of interior and exterior of facility.  

Environment  

General office and hotel environment   

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.  

▪ Eligible to participate in Sage bonus plan. Up to 35% of your salary.

▪ Unlimited paid time off

▪ Medical, dental, & vision insurance

▪ Eligible to participate in the Company’s 401(k) program with employer matching

▪ Health savings and flexible spending accounts

▪ Basic Life and AD&D insurance

▪ Company-paid short-term disability

▪ Paid FMLA leave for up to a period of 12 weeks

▪ Employee Assistance Program

▪ Great discounts on Hotels, Restaurants, and much more.

▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.