Sales and Catering Intern - Hotel Commonwealth

At Hotel Commonwealth, in the heart of Fenway, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly ‘of service’ to them – it’s a guest-changing philosophy that doesn’t live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service.

With the stylish and incredible rooms and suites, and incomparable Fenway Park overlooks, the rooms and public spaces show the hotel’s legendary urban charm.  We want you to share your love of the city and its charms and energy.  We have a keen eye for detail and pride ourselves on being unrivaled hosts to guests from all reaches.  We are a team that looks forward to the experiences we create for guests, and the joy we find in working together.

Assist sales coordinator and managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and forwards on all relevant information to the appropriate person.  Works on special projects as assigned.

Position will be Monday - Friday during traditional business hours. 

• Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
• Type correspondence, reports and necessary forms i.e. contracts, as well as communicate with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
• Attending and participating in meetings, workshops, events, and other projects as assigned.
• Conducting desktop research or gathering information through surveys or by speaking to clients and staff.
• Maintains well documented, accurate, organized and up-to-date file management
• Assists the Sales department with monthly luncheons, client events, etc.
• Create gift bags for guest traces, VIP’s, Hug’s, etc. Keep supplies stocked and on hand.

Education/Formal Training

• High school diploma or vocational secretarial.

Experience

• Previous sales, hospitality, and secretarial experience preferred.

Knowledge/Skills

• Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
• Able to read contracts and letters.
• Able to use computers.
• Excellent attention to detail and multi-tasking skills.
• Bending/kneeling - repeated bending and kneeling required while filing
• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

The Perks:

• Sage Hotel & Restaurant Discounts across the US
• Vibrant Urban Location close to public transportation
• Complimentary Shift Meal
• Perq Program with MBTA

At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.