Admin Coordinator

Shinola Hotel is seeking a Admin Coordinator to create timeless memories and quality experiences for guests and associates alike.

The world’s first Shinola Hotel is Detroit’s new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city’s history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

The Admin Coordinator is the behind-the-scenes connector helping to shape the Shinola Hotel experience from the inside out. Part people-person, part problem-solver, you’ll work closely with our leadership and People & Culture team to champion our service standards, elevate internal processes, and create a welcoming, purpose-driven work environment.

RESPONSIBILITIES INCLUDE:

Training & Onboarding

• Welcome new hires through engaging orientation experiences that set the tone for success.
• Support ongoing service and brand-standard trainings across departments.
• Track training participation and keep documentation organized and up to date.
• Partner with leaders to ensure consistent messaging and tools are shared property-wide.

Team Culture & People Support

• Assist with recruitment coordination, including interview scheduling and communication.
• Help celebrate our team by supporting recognition programs and team engagement moments.
• Ensure employee files and internal systems are current and confidentially maintained.

Hotel Operations Support

• Order and inventory all printed collateral, training tools, and branded materials.
• Coordinate with vendors on deliveries and quality control of hotel materials.
• Help with internal communications—think signage, team memos, or digital updates.
• Assist in responding to online guest feedback, as well as internal surveys and coordinating follow-up with the appropriate department heads.

Quality Assurance & Walkthroughs

• Join leadership on regular property walkthroughs to maintain our elevated guest experience.
• Monitor areas of opportunity and help coordinate service follow-up or training refreshers.
• Keep our spaces and standards aligned with our commitment to detail and hospitality.
• Identify trends in online guest feedback and surveys, sharing findings with leadership

WHO YOU ARE:

• You bring 1–3 years of hospitality, administrative, or HR experience (hotel experience is a plus).
• You’re organized, proactive, and a natural at juggling multiple projects with grace.
• You have a passion for people and love being part of something that feels personal.
• You’re tech-savvy enough to manage documents, systems, and communication platforms with ease.
• You handle sensitive information with discretion and care.

PERKS OF THE ROLE:

Welcome to a team where craft meets care—and where every detail, from our service to our team culture, is thoughtfully considered.

Qualifications

• You bring 1–3 years of hospitality, administrative, or HR experience (hotel experience is a plus).
• You’re organized, proactive, and a natural at juggling multiple projects with grace.
• You have a passion for people and love being part of something that feels personal.
• You’re tech-savvy enough to manage documents, systems, and communication platforms with ease.
• You handle sensitive information with discretion and care.

Knowledge/Skills

• Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills.
• Excellent attention to detail and multi-tasking skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Must be able to read contracts and letters are hand written, filing, using computer, checking diary.
• Excellent speech communication skills necessary to communicate clearly with customers and other departments.
• Excellent comprehension and literacy required to read manager's letters, help prepare contracts and proposals.

Environment

General office and hotel environment

• Medical, dental, & vision insurance

• Eligible to participate in the Company’s 401(k) program with employer matching

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Employee Assistance Program

• Great discounts on Hotels, Restaurants, and much more.

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.