Tour Guide

The Iconic Stanley Hotel is seeking an experienced Tour Guide to join their team!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. Sage Hospitality Group is looking for top talent and we look forward to hearing from you!

POSITION FOCUS

The Tour Guide at The Stanley Hotel is an enthusiastic storyteller who brings the rich history, spirited legends, and iconic status of The Stanley Hotel to life. Responsible for delivering exceptional guest experiences through engaging, informative, and entertaining tours, the Tour Guide represents the heart of our hospitality and ensures each guest leaves with memorable moments.

ESSENTIAL RESPONSIBILITIES

• Leads a variety of tours including The Historic Day Tour, The Spirited Night Tour, and special seasonal tours.
• Shares compelling stories of the hotel’s history, paranormal lore, and cultural significance with accuracy and enthusiasm.
• Ensures guest safety and comfort throughout the experience.
• Provides excellent customer service by answering guest questions and offering recommendations for other hotel amenities.
• Maintains professionalism and energy in both large and small group settings.
• Prepares for each tour by reviewing historical content and practicing delivery.
• Assists with ticket scanning, guest check-in, and merchandise recommendations.
• Contributes to guest satisfaction scores and overall tour program success.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

None

BEHAVIORAL FOCUS

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.