Director of Rooms

Applications open until 06/21/2025 or until filled.

The Marriott Denver Tech Center Hotel, a part of Sage Hospitality Group, is looking for individuals to join their team and uphold Marriott's promise of "Wonderful Hospitality. Always."

As a host, you'd be essential in delivering thoughtful, heartfelt, and forward-thinking service to both guests and fellow associates. Sage Hospitality emphasizes a dynamic and progressive culture focused on customer service and enriching lives.

The hotel itself boasts 605 guest rooms, over 49,000 square feet of meeting space, and a charming local Beer Garden. Its location in the Denver Tech Center offers convenient access to the light rail for downtown Denver and nearby attractions like Greenwood Village, Comedy Works, and the Landmark Theater.

The Marriott Denver Tech Center values uniqueness and authenticity, fostering a community built on integrity, respect, innovation, and togetherness. If you're passionate about hospitality and want to be part of a team that embraces individuality, consider applying!

Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: the front office, guest services, housekeeping and security. Serves as a member of the Hotel Executive Committee.

• Manage the human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
• Manages check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. May need to fill in for various roles within the rooms department as the demands of business requires (Front Office and Housekeeping roles).
• Manages guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
•  Develop, recommend, implement and manage the group's annual budget, business/marketing plan, forecasts and objectives to meet/ exceed management expectations.
• Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and
  quality.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Ensures that the overall operation of the front desk, housekeeping and security is completed daily.
• Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
• Works closely with housekeeping and maintenance to ensure property is maintained.
• Hiring, motivating and training of staff.
• Performs other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

A four-year college degree or equivalent education/experience.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• This includes experiential knowledge required for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decisions with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to respond to guest requests and questions over the phone
• Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
• Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.
• Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.
• Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.
• Mobility -must be able to accomplish any task required of associates within assigned departments.
• Continuous standing -must be able to accomplish any task required of associates within assigned departments.
• Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week.
• Driving required as necessary

Environment

Inside hotel and office environment 95% of shift

▪ Eligible to participate in Sage bonus plan. Up to 35% of your salary. 

▪ Unlimited paid time off

▪ Medical, dental, & vision insurance

▪ Eligible to participate in the Company’s 401(k) program with employer matching

▪ Health savings and flexible spending accounts

▪ Basic Life and AD&D insurance

▪ Company-paid short-term disability

▪ Paid FMLA leave for up to a period of 12 weeks

▪ Employee Assistance Program

▪ Marriott and Sage Hotels and Restaurant Discounts Worldwide

▪ Free On-Site Parking

▪ Cell phone & dry cleaning allowance

▪ One free hot meal per shift

▪ Free RTD EcoPass

▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral