In Room Dining & Amenity Runner

Applications open until 07/12/2025 or until position is filled.

The Marriott Denver Tech Center Hotel, a part of Sage Hospitality Group, is looking for individuals to join their team and uphold Marriott's promise of "Wonderful Hospitality. Always."

As a host, you'd be essential in delivering thoughtful, heartfelt, and forward-thinking service to both guests and fellow associates. Sage Hospitality emphasizes a dynamic and progressive culture focused on customer service and enriching lives.

The hotel itself boasts 605 guest rooms, over 49,000 square feet of meeting space, and a charming local Beer Garden. Its location in the Denver Tech Center offers convenient access to the light rail for downtown Denver and nearby attractions like Greenwood Village, Comedy Works, and the Landmark Theater.

The Marriott Denver Tech Center values uniqueness and authenticity, fostering a community built on integrity, respect, innovation, and togetherness. If you're passionate about hospitality and want to be part of a team that embraces individuality, consider applying!

This is a hybrid role that will encompass IRD delivery and busser.

Responsible for set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites as well as bussing resteraunt tables as needed while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.

• Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set-up and deliver all VIP amenities.
• Service all hospitality suites in accordance with BEO and established policy and procedures.
• Complete all shift sidework as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.
• Bussing tables in resteraunt as needed
• Assisting with delivering amenities to guest rooms such as towels, coffee, shampoo ect.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Full Time Associates

▪ Eligible to participate in the Company’s 401(k) program with employer matching

▪ Eligible for Medical, Dental, Vision programs

▪ Employee Assistance Program

▪ Marriott and Sage Hotels and Restaurant Discounts Worldwide

▪ Free On-Site Parking

▪ One free hot meal per shift

▪ Paid Sick time off

▪ Supplemental Pay: Tips