Executive Assistant & Quality Assurance Coordinator - The Ritz-Carlton, Chicago

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Executive office administrative support, along with quality coordinator job duties - as it relates to the total guest experience.To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

• Completes administrative support duties for the Executive Office 
• Expense reporting 
• Generate and process gift certificates 
• Handles VIP amenity requests and hotel room reservations
• Participates in regular audits to ensure compliance with company and brand standards
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. 
• Communicates property quality efforts to address critical customer requirements.
• Assists with regional and/or company-wide implementation of company best practices.
• Uses data collection methods to compile, display, track, and analyze defect trends. 
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes issues and identifies trends.
• Reviews guest feedback with leadership team
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Models service behaviors that meet or exceed guest expectations.
• Provides additional support to front office and guest relations departments when necessary.
• Assist guests with changes and special requests, assist with guest related operational tasks as needed, rare weekend work as needed, Could include occasional overnight hotel stays on property to monitor service quality.

Education/Formal Training

High school diploma or vocational secretarial

Experience

Previous administrative support in a professional setting preferred. Minimum of one year of prior experience in guest relations, administrative assistant and/or quality control coordination in a hotel setting is a plus!.

Knowledge/Skills

• Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and Powerpoint. Alphabetizing, grammar and punctuation skills. Standard business letter formats.

• Strong editing skills.

• Excellent hearing required for telephone inquiries and client and associate handling.

• Excellent vision required as contracts and letters are hand written, filing, using computer, checking diary.

• Excellent speech communication skills necessary to communicate clearly with customers and other departments.

• Excellent comprehension and literacy required to read and correspond

• Excellent attention to detail and multi-tasking skills

Strategic Skills

Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Energy and Drive

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Material/Equipment Used

Basic office equipment and materials

Environment

General office and hotel environment

Medical, dental, & vision insurance

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$22 - $29/hourly