Night Porter

We are looking for a new Night Porter for The Hotel Zags. Stylish, inviting, and convenient to lively local attractions, The Hotel Zags is an oasis all its own, offering a hospitality experience enlivened by natural beauty and the quirky culture of the city around it. Boutique in size and independent in nature, The Hotel Zags is located in the Fountain District, a hidden gem of Portland's downtown district.

From its vibrant color schemes, modern furnishings, and large picture windows that perfectly frame views of the city and the hotel’s courtyard, the hotel brings the outdoors inside. Designed with stone-covered walkways, the hotel entrance is also framed by a Living Wall robust with plant life to mirror the nearby Columbia River Gorge. Though the property has a style and energy all its own, The Hotel Zags is all about the city around it.

Under general supervision, the Night Porter ensures the security, cleanliness, and operational readiness of the hotel during overnight hours. This role includes property rounds, public area cleaning, early morning breakfast preparation, and stripping of hotel guestrooms. The position plays a critical part in ensuring a seamless transition between overnight and daytime operations.

• Conduct regular patrols of the property to maintain safety and security for guests, staff, and assets.
• Monitor public and back-of-house areas and report any suspicious activity, safety concerns, or maintenance issues.
• Empty trash bins and clean public areas, including lobby, restrooms, and hallways.
• Clean and reset the hotel patio area, including wiping tables, empty trash and reset furniture.
• Prepare MEPS “Shippers” breakfast between 3:00 AM and 3:30 AM.
• Set up and serve MEPS group breakfast from 4:00 AM to 4:45 AM.
• Clean and reset kitchen and dining area between 4:45 AM and 5:45 AM.
• Strip trash and linen from MEPS checkout rooms starting at 6:00 AM to support housekeeping.
• Maintain sanitation and food safety standards during all food handling and cleaning tasks.
• Respond professionally and promptly to guest needs or emergency calls during the shift.
• Always demonstrate professionalism and courtesy when interacting with guests, vendors, or team members.
• Assist guests with retrieving their luggage.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
• Associates should take the initiative to offer assistance or answer questions throughout the hotel.
• Associates should always demonstrate self-confidence, energy, and enthusiasm.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team, helping all teammates to complete the required activities which will ensure guest satisfaction.
• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Must be detailed-oriented and capable of working independently
• Basic knowledge of cleaning and food handling procedures required
• Ability to follow safety and emergency procedures
• Food Handler’s card preferred or ability to obtain upon hire
• Ability to communicate in English clearly and effectively
• Must be proactive, dependable, and guest-service oriented

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift, push, pull or carry up to 50 lbs.
• Prolonged standing and walking required
• Must be able to bend, kneel, reach overhead, and perform repetitive tasks
• Must be able to operate cleaning equipment and kitchen appliances safely

Environment

Physically strenuous, prolonged standing, walking, intermittent exposure to outside elements, primarily an indoor position.

The Hotel Zags is certified Gold for Sustainability at Work. As one of Oregon’s Healthiest Employers, The Hotel Zags offers perks that are comparable to progressive employers.

• Medical, dental, & vision insurance for full-time associates
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.

 Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at The Hotel Zags that await you.