On-Call Box Office Attendant

At Sage Hospitality Group, we’re not just hiring—we’re building a team of bold, forward-thinking leaders with a passion for innovation and a drive to disrupt the status quo. We’re not looking for someone simply seeking a job—we’re looking for power players with ambition, heart, and the desire to grow into something greater.

At Sage, opportunity is everywhere. We create space for both professional growth and personal fulfillment, always keeping sight of what makes us human—our passions, our well-being, and our purpose.

We aim to attract and retain individuals who are not only passionate about hospitality but also deeply engaged in our culture—people who are excited to enrich lives, one extraordinary experience at a time.

Founded on a spirit of bold individuality, Sage Hospitality Group has blazed its own trail to create some of the world’s most exceptional hotels, restaurants, and guest experiences. But none of that would be possible without people like you—people who follow their own path, who are curious, driven, community-minded, and never content to stand still.

At Sage, we don’t wait for change—we make it. If that sounds like you, then you belong here.

The Box Office Attendant is responsible for assisting patrons with ticket distribution, and
providing general information pertaining to the venue or event. In addition to general duties, the
incumbent will provide direct support to the Box Office Manager and cover various tasks as needed.

The Ticket Scanner is responsible for scanning every ticket into the building, and making sure guests are
able to access their tickets. The scanner will also work hand-in-hand with security on keeping the doors
secured, and the entrance to the venue safe.

The Merch Seller is responsible for assisting the tour in setting up/counting merch in, along with selling
merchandise throughout the night following the tours guidelines. They will also be responsible for
breaking down/counting out merch and settling with the tour on merch cuts if necessary.

Box Office:
• Assist customers with using ticketing software and ticket purchases via cash, or credit
• card.
• Follow cash handling inventory procedures to ensure security of assets and inventory.
• Assist will call and guest list management. Check identification, distribute tickets to
• correct parties. Resolve issues as they arise and escalate concerns to management
• when necessary.
• Answer telephone inquiries and voicemails, provide guidance related to the venue or
• event information.
• Accurately reconcile sales and will call receipts. Assist with show settlement as
• necessary.
• Greet customers with a positive and friendly demeanor. Assist guests by providing
• information, answering questions, and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common
• practices for resolution and escalating to manager when needed.
• Provide up-selling opportunities to similar events in the genre by demonstrating a strong
• knowledge for upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’
• cleanliness and helping to develop and maintain a positive work environment.

Ticket Scanner:
• Operate the ticket scanner/AXS application, understand the functionality of the program.
• Support guests in retrieving their ticket for the event when necessary.
• Direct any issues to the Box Office.
• Support security in keeping front doors secured.
• Follow rules on guests lists/wristbands/photo passes/artist passes that will be discussed
• night of the event.

Merch Seller:
• Assist the tour with setting up/counting in artist merchandise.
• Set up merchandise when necessary.
• Sell artist merchandise to guests, follow procedures given from the tour on payments.
• Assist with breaking down/settling with the tour on merchandise sold, and taking merch
cuts when applicable.
Always acts in a manner that is in keeping with all local, state & governmental codes and laws
and maintains the highest standards of health, sanitation, and cleanliness

Education/Formal Training
High school education or equivalent.

Experience
Previous experience in similar position preferred.
Knowledge/Skills
• Excellent customer service and communication skills.
• Must be able to follow verbal and written instruction and be able to communicate both verbally
and in writing in English.
• High energy level and positive attitude.
• Reliability, honesty, and integrity.
• Maintain a professional appearance.
• Must have the ability to work a flexible schedule and late hours when necessary.
• Must have the ability to report to work on time and on a regular basis.
• The ability to work outside for long periods of time.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
• Lifting & Carrying up to 45 lbs.
• 50% Walking
• 25% Bending & lifting
• 25% Standing

Full-time employees are eligible for:

• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.