F&B Food Runner

Sage Hospitality Group is set to hire F&B Food Runners for the Hotel Van Zandt in Austin, Texas!

Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

The F&B Food Runner plays a key role in delivering exceptional service to our guests through timely, accurate, and professional food and beverage delivery.  This hybrid position combines the responsibilities of an IRD server, food runner, and (if applicable) order taker.  The ideal candidate is attentive to detail, guest-focused, and capable of working efficiently across various service areas including guest rooms, restaurant outlets, and pool decks.  Responsabilities will include set-up, delivery, and retrieval of food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.

• Retrieve food and beverage orders promptly from the kitchen.
• Deliver orders to designated locations including guest rooms, Geraldine’s, Brass Poppy, and the Pool Deck.
• Verify that all food and beverage items are properly packaged in their to-go containers when delivering to rooms.
• Ensure all plated items delivered to venues are accurate and meet presentation standards.
• Verbally announce each plate and place it at the correct seat number when delivering to restaurant outlets.
• Check to-go orders for completeness, including required utensils, napkins, condiments, and drink accompaniments appropriate for the number of guests.
• Keep guest hallways clean by relocating any hallway trays or trash to designated landing shelves while on delivery rounds.
• Assist with beverage preparation (e.g., margaritas for GAF) during downtime.
• Maintain cleanliness and organization of IRD staging areas, trays, carts, and delivery equipment.
• Follow all standards and expectations set by Food & Beverage management.
• Set-up and deliver VIP amenities when directed.
• Complete all shift sidework as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.
• Report all communications to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience of 3 months or longer in similar positions such as server/food runner.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Familiarity with POS systems (e.g., Toast) is a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in both indoor & outdoor environments.