Group Sales Manager

The Stanley Hotel is seeking a visionary Group Sales Manager to join our team.

Nestled in the majestic Rocky Mountains in Estes Park, Colorado, The Stanley Hotel is a landmark of timeless elegance, known for its historic charm, panoramic views, and a legacy that has inspired artists, writers, and adventurers for over a century. From its famed role in American pop culture to its status as a luxury mountain retreat, The Stanley offers guests an unforgettable blend of grandeur and mystery. We're looking for someone who can bring creativity, operational excellence, and a passion for storytelling.

Estes Park is more than a scenic getaway—it's the gateway to Rocky Mountain National Park, offering year-round outdoor adventure, wildlife encounters, and a vibrant arts and culture scene. Working at The Stanley means embracing the spirit of exploration and hospitality in a setting unlike any other.

At Sage Hospitality Group, we aim to “make the ordinary extraordinary,” and The Stanley Hotel is no exception. As Assistant General Manager, you’ll shape experiences that reflect the rich history and bold future of this remarkable destination. Join us, and help write the next chapter in The Stanley’s enduring legacy.

To meet and exceed defined revenue goals by finding, developing, and securing new group accounts while growing overall exposure and opportunity for the property.  This will require the aggressive pursuit of potential business, negotiation of commitments, and ensuring strong client relations. 

ESSENTIAL RESPONSIBILITIES 

Direct Sales:  

• Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan.  

• Must have own reliable transportation and possess a valid state driver’s license to make sales calls.  

• Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.  

• Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management. 

New Account Development: 

• Move market share from competitor accounts through networking, research and available sales tools.  To target and solicit new accounts to generate new business.  

• Acquire referrals from growing existing accounts. 

• Responsiveness: Must be able to manage lead volume with above average response times and network with other Sage properties to grow lead referrals.  

• Plan and manage an on-going targeted account development "hit list" to create new revenue and acquire valuable hotel contacts and business.  

• Continually target and prospect for new business through communications, travel/trade show efforts, sales calls and creative and innovative tactics and strategies.  

Yield Management:  

• Utilize yield management techniques by profitably negotiating room rates and function space commitments to enhance property financial performance.  

Account Service and Management:  

• Maintain a well-documented, accurate, organized, and up-to-date file management system to best serve clients and employer in the most expedient, organized, and knowledgeable manner. 

• Delphi and Cvent experience are preferred. 

• Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.  

• Develops customer profiles and maintains an effective trace system, including trace dates and references to best meet client needs, resulting in superior account service and increased revenues.  

• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.  

Product Knowledge:  

• Conduct research, surveys, personal investigation and studies marketplace and territory to effectively capitalize on the property strengths and sell against the competition.  

Time Management:  

• Focus on revenue-producing activities and maximize selling time by dedicating a minimum of 90% of work time on direct sales efforts.  

• Professionalism: Controls expenses while traveling on the property's behalf to minimize department and hotel costs.  

• Represents themselves, the hotel and Sage Hospitality Group. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude.  

• Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.  

• Displays a neat, clean, and business-like appearance always. 

OTHER RESPONSIBILITIES 

• All other duties as assigned, requested or deemed necessary by management. 

SUPERVISORY DUTIES  

Indirect supervision of Sales Coordinator. 

Education/Formal Training 

Minimum of high school diploma or equivalent. College degree preferred. 

Experience 

3-5 years of hospitality sales experience required.  Association and SMERF market experience preferred. 

Knowledge/Skills 

• Requires knowledge of general sales techniques and current best practices.  

• Requires yield management experience and ability to work with revenue management.  

• Requires highly developed customer service skills.  

• Requires ability to hear, speak, read and write English fluently.  

• Requires 12th grade level mathematics, spelling and reading skills.  

• Requires effective business writing skills.  

• Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys, operate basic office equipment, and travel as needed.  

• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.  

• Understand and follow verbal/written instructions.  

• Work on more than one task at a time.  

• Develop strong internal and customer relationships.  

• Set and manage priorities and plan activities in advance.  

• Solve problems and make sound business decisions. Respond to coaching, feedback and training. 

• Strong and effective sales skills. 

Physical Demands 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Bending/kneeling - repeated bending and kneeling required while filing 

• Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. 

Environment 

General office and hotel environment.  Potential hybrid role based on candidate experience. 

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned. 

▪ Eligible to participate in Sage bonus plan.

▪ Unlimited paid time off

▪ Medical, dental, & vision insurance

▪ Health savings and flexible spending accounts

▪ Basic Life and AD&D insurance

▪ Company-paid short-term disability

▪ Paid FMLA leave for up to a period of 12 weeks

▪ Employee Assistance Program

▪ Great discounts on Hotels, Restaurants, and much more.

▪ Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.