Guest Experience Agent

Posting Rate: $22.00 per hour

As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Hotel Alpenrock was born from the bold, adventurous spirit that defines Breckenridge—a town shaped by dreams, resilience, and reinvention. From its gold rush origins to its status as a world-class destination for outdoor adventure and mountain luxury, Breckenridge has always been a haven for visionaries. Honoring this legacy, Hotel Alpenrock bridges the town’s storied past with its vibrant present, reimagining hospitality for the modern explorer.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.

We are fully loaded with perks. Take a look at some of them below:

▪ Medical, dental, & vision insurance

▪ Health savings and flexible spending accounts

▪ Basic Life and AD&D insurance

▪ Paid time off for vacation, sick time, and holidays

▪ Eligible to participate in the Company’s 401(k) program with employer matching

▪ Employee Assistance Program

▪ Tuition Reimbursement

▪ Great discounts on Hotels, Restaurants, and much more.

Oversee the activities center for our guests and ensure a quality experience which includes excellence in guest satisfaction with the highest food quality standards and service. Prepare food and beverage for the club room. Maintain clean and sanitary club areas. Provide information concerning the hotel and the town to the guests and service their immediate needs as thoroughly as possible.

• Provide information and assist guests concerning activities at the hotel, local recommendations, excursion opportunities, along with any other guest inquiries.
• Service each guest comment/complaint according to procedure - escort and service VIP guests.
• Prepare food and beverage items and set out all hot and cold food items following all food safety regulations.
• Replenish all food and beverage items during operating hours. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.
• Greet each guest as they arrive. Assist with service if required and replenish coffee as time permits.
• Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.
• Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.
• Create and maintain a pleasant presentation.
• Maintain a clean area, store food and remove all trash. Take trash out to dumpster as needed.
• Continuously look for cost-effective ways to improve appeal.
• Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
• Maintains a friendly, cheerful and courteous manner at all times.
• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High school education or equivalent.

Experience

One year previous customer service related experience.

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know ordering procedures and be knowledgeable of safe food handling processes.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be competent in oral and written English.
• Must have vision ability to read written communications and handle paperwork processing

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.

• Must be able to grasp handles, carry bundles and lift packages.

• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an indoor position.

▪️ Medical, dental, & vision insurance
▪️ Health savings and flexible spending accounts
▪️ Basic Life and AD&D insurance
▪️ Paid time off for vacation, sick time, and holidays
▪️ Eligible to participate in the Company’s 401(k) program with employer matching
▪️ Employee Assistance Program
▪️ Tuition Reimbursement
▪️ Great discounts on Hotels, Restaurants, and much more.