Mgr Front Desk

✨ Join Our Team at AC Hotel Portland Downtown! ✨

Do you thrive on creating unforgettable guest experiences? Are you a natural leader who brings both creativity and passion to everything you do? We’re looking for a Front Desk Manager who is ready to make their mark and inspire a team at the heart of our guest experience.

At Sage Hospitality Group, we don’t just talk about excellence—we live it. We enrich lives, one experience at a time, by empowering our people to create genuine connections with guests, colleagues, and our community. Here, you’ll find more than just a workplace; you’ll find a place where you belong.

We celebrate independent thinkers, creative spirits, and bold leaders who aren’t afraid to challenge the norm. At Sage, your success isn’t defined only by what you do, but by who you are. That’s why we invest in your growth—personally and professionally—while giving you the freedom to shape the guest journey in meaningful ways.

If you’re ready to bring energy, vision, and a passion for hospitality to our team, we’d love to welcome you to the AC Hotel Portland Downtown.

Front Desk Manager

Do you thrive on making a great first impression? As Front Desk Manager, you’ll be the face of the AC Hotel Portland Downtown—leading a team that delivers exceptional service and creates memorable guest experiences from check-in to check-out. This role is perfect for a hospitality professional who loves people, enjoys solving problems, and takes pride in setting the tone for a welcoming and seamless guest journey.

What You’ll Do

• • Lead the daily operation of the Front Desk, serving as the primary contact for guests and hotel departments.

  • Ensure smooth, accurate, and efficient arrival and departure procedures for all guests.

  • Oversee cash handling, posting of charges, and accurate record-keeping in compliance with hotel standards.

  • Recruit, train, coach, and support Front Desk Agents, fostering a culture of service excellence.

  • Partner with the Assistant General Manager on performance evaluations, recognition, and discipline when needed.

  • Coordinate guest service efforts, including group arrivals/departures, transportation, and VIP experiences.

  • Strengthen guest satisfaction by recommending local dining, events, and activities—and ensuring timely follow-up on concerns or requests.

  • Build strong relationships with valet, transportation, and community partners to enhance guest experiences.

  • Support and implement emergency procedures, protecting guests, staff, and property.

  • Ensure all daily front desk tasks are completed to the highest standard.

What We’re Looking For

• A service-driven leader with excellent communication and organizational skills.

• Experience in hotel front desk operations, preferably in a supervisory or leadership role.

• Strong problem-solving skills with a calm, professional presence under pressure.

• A people-first mindset with a passion for training, coaching, and team development.

• Knowledge of cash handling and hotel systems a plus.

Why Join Us?

• Be part of a collaborative leadership team that values innovation and creativity.

• Opportunities for career growth within Sage Hospitality Group.

• A culture that invests in your personal and professional development.

• The chance to create unforgettable experiences for guests every single day.

Education/Formal Training

High School diploma or equivalent

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Knowledge/Skills

• Requires working knowledge of guest services and hotel services, policies or operations.
• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read written forms of communication and monochrome computer screen.
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.
• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Work inside 95%Material/Equipment used. Prolonged standing at indoor, thermostatically climate-controlled workstation.

The Perks:

• Complimentary Tri-Met monthly pass  or parking
• Drastically reduced hotel rates for you and your friends & family at Marriott Hotels
• Sage Restaurant Concepts discounts (The Social Spoon, Departure, Urban Farmer)
• 2 weeks vacation
• 1 week sick time
• Referral Bonus Eligible

At Sage we create a culture of belonging. Our team members serve with creativity, and passion.  Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.