Guest Service Ambassador

Sage Hospitality Group is set to hire a Guest Service Ambassador at Hotel Van Zandt in Austin, Texas!

Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

The Guest Service Ambassador serves as the first and lasting impression of the hotel by providing warm, anticipatory, and seamless service from arrival through departure. This position combines the responsibilities of front desk and bell services to ensure every guest feels welcomed, informed, and cared for. Ambassadors respond to guest needs with efficiency and courtesy, while promoting hotel services, ensuring accurate financial transactions, and assisting with luggage and transportation.

• Warmly greet all guests upon arrival, assist with luggage, valet parking, and provide directions to the front desk.
• Facilitate efficient check-in/check-out procedures, ensuring accuracy of reservations, billing, and guest preferences.
• Escort guests to rooms as needed, explaining hotel amenities, safety features, and answering questions.
• Process reservations, room assignments, and guest inquiries both in person and by phone.
• Accurately handle guest accounts, cash, credit cards, and deposits in line with hotel standards.
• Utilize suggestive selling techniques to maximize revenue and promote hotel outlets, packages, and upgrades.
• Deliver guest requests promptly (linens, amenities, newspapers, packages, etc.) while maintaining accurate logs.
• Maintain awareness of security procedures by monitoring access points, reporting safety concerns, and assisting with emergency protocols.
• Serve as a local ambassador by providing knowledgeable recommendations on dining, nightlife, attractions, and transportation.
• Proactively offer assistance in all guest areas of the hotel; resolve concerns using empowerment to deliver “above and beyond” service.
• Maintain a professional, friendly, and approachable demeanor at all times, building lasting guest relationships.
• Collaborate with front office, valet, and bell teams to ensure smooth daily operations.
• Support training of new associates by modeling best practices in hospitality and service delivery.
• Offer suggestions to improve guest experience and operational efficiency.
• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High School diploma or equivalent

Experience

At least two years in the hotel industry.

Knowledge/Skills

• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Must be fluent in oral and written English.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Must have knowledge of local establishments, businesses and the surrounding community in general.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.
• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.