Tour Guide

The Iconic Stanley Hotel is seeking an experienced Tour Guide to join our team!

As part of Sage Hospitality Group , we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Nestled in the majestic Rocky Mountains in Estes Park, Colorado, The Stanley Hotel is a landmark of timeless elegance, known for its historic charm, panoramic views, and a legacy that has inspired artists, writers, and adventurers for over a century. From its famed role in American pop culture to its status as a luxury mountain retreat, The Stanley offers guests an unforgettable blend of grandeur and mystery. We're looking for someone who can bring creativity, operational excellence, and a passion for storytelling.

Estes Park is more than a scenic getaway—it's the gateway to Rocky Mountain National Park, offering year-round outdoor adventure, wildlife encounters, and a vibrant arts and culture scene. Working at The Stanley means embracing the spirit of exploration and hospitality in a setting unlike any other.

At Sage Hospitality Group, we aim to “make the ordinary extraordinary,” and The Stanley Hotel is no exception. As Assistant General Manager, you’ll shape experiences that reflect the rich history and bold future of this remarkable destination. Join us, and help write the next chapter in The Stanley’s enduring legacy.

POSITION FOCUS

The Tour Guide at The Stanley Hotel is an enthusiastic storyteller who brings the rich history, spirited legends, and iconic status of The Stanley Hotel to life. Responsible for delivering exceptional guest experiences through engaging, informative, and entertaining tours, the Tour Guide represents the heart of our hospitality and ensures each guest leaves with memorable moments.

ESSENTIAL RESPONSIBILITIES

• Leads a variety of tours including The Historic Day Tour, The Spirited Night Tour, and special seasonal tours.
• Shares compelling stories of the hotel’s history, paranormal lore, and cultural significance with accuracy and enthusiasm.
• Ensures guest safety and comfort throughout the experience.
• Provides excellent customer service by answering guest questions and offering recommendations for other hotel amenities.
• Maintains professionalism and energy in both large and small group settings.
• Prepares for each tour by reviewing historical content and practicing delivery.
• Assists with ticket scanning, guest check-in, and merchandise recommendations.
• Contributes to guest satisfaction scores and overall tour program success.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

None

BEHAVIORAL FOCUS

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).

We offer all Full Time Hourly Associates some amazing benefits! 

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.