Food Server Assistant - Full Time

Every aspect of Urban Farmer Philadelphia is thoughtfully tailored to the people who live, work and visit this Northeast city —from the look and feel of the restaurant to the locally-sourced offerings served. The specific local personality is the driving force behind all creative and culinary details, giving it a style unique to Philadelphia. Urban Farmer’s menu emphasizes sustainable local ingredients, and authentic, straightforward preparations. Our rustic pantry is stocked with house-made, preserved and pickled local produce which offers a homespun counterpoint to the refined ambiance. Our chefs build personal relationships with local farms, ranches and fisheries, bringing a taste of their dedication to the table and reaffirming the direct connection between land and plate. Beverage offerings reflect the variety of Pennsylvania beer selections, cocktails made with local craft spirits and an extensive wine program highlighting regional vineyards. Situated in the heart of Philadelphia, Urban Farmer Philadelphia is the modern farm-to-table concept introduced by Sage Restaurant Concept, Urban Farmer is committed to sustaining the region we live and eat in. Come taste Philadelphia’s Modern steakhouse.

Atop The Logan and amidst the splendid, the bar that Philadelphians crave. Nine floors above Philadelphia, a city chic lounge beckons with its unhindered panoramic vantage point, city-sophisticated crowd, and urbane attitude. Assembly Rooftop Bar looks down on Logan Square, with vast views of the Benjamin Franklin Parkway all the way to the Philadelphia Museum of Art. Our sexy rooftop setting high above Philadelphia pours a list of bubbly cocktails, plus a wealth of champagnes and sparkling wines by the glass and by the bottle.

Our associates understand the needs and wants of our guests and can address them without hesitation. They create a personalized experience for each person who visits and support one another in doing so. If you have a passion for pleasing others, a get it done mentality, and are looking for an opportunity to make a difference every day by enriching the lives of others, Urban Farmer Restaurant & Assembly Rooftop Lounge may be for you.

POSITION FOCUS

To act as an assistant to the server, by capably handling all guest needs while working as a cohesive team within the entire Urban Farmer Front of the House Staff.

ESSENTIAL DUTIES/RESPONSIBILITIES

Responsible for the timely delivery of food and beverages, ensuring that plate and drink presentations along with food quality are of the highest standard possible.

Clear and reset tables in accordance with established standards in order to seat new customers as quickly as possible. Remove full tubs from bus stations to dishwashing area for cleaning, and maintain a clean, well-stocked and orderly bus station at all times in order to improve efficiency and productivity.

Maintain complete knowledge of all liquor brands, wines, beers, and non-alcoholic selections, glassware, and garnishes in the restaurant.

Retain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.

Retrieve cleaned dishes, glassware and utensils from the dish room and distribute to each service station in order to keep a ready supply available for restaurant use.

Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.

Respond appropriately to guest requests. Be empowered to deliver what the guest needs in a timely fashion and with impeccable communication to the server.

Knowledge of P.O.S. and manual systems.

Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant.

Comply with all departmental policies and service procedures.

Assist other employees and departments to contribute to the best overall performance of the department and the hotel.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Competencies

Strategic Skills

Proficiency in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions.

Operating Skills

Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

Courage

Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.

Energy and Driver

Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

Personal and Interpersonal Skills

Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of the audience. Positively accepts and provides feedback.

Knowledge/Skills

Must have basic knowledge of restaurant operations.

Abilities

Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation, and work with a minimum of supervision.

Lifting, pushing, pulling and carrying up to 50 lbs. to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time. Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift. Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift. Continuous standing -during preparation, during service hours or during expediting. Must have vision ability to see minute objects at arm’s length, to read meters and controls.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Material/Equipment Used

Standard restaurant equipment including but not limited to coffee machines, ice machines, toasters, and beverage dispensers. Broom, mop, vacuum and carpet shampooer. Continual exposure to hazardous chemicals used for cleaning.

Environment

Physically strenuous -continual standing, walking, bending, and lifting in indoor environment. Intermittent exposure to extreme heat (dish room & kitchen) and cold (coolers & freezers).