Front Desk Supervisor

🚀 Exciting Job Opportunity at UNC Charlotte Marriott! 🚀

Are you ready to take your career to the next level? UNC Charlotte Marriott is thrilled to announce an opening for Front Desk Supervisor and we want YOU to be part of our dynamic team!

Join the #1 team in the University area and help us grow together on this incredible hospitality journey. At UNC Charlotte Marriott, we’re more than just a hotel — we’re a vibrant community hub, featuring 226 inviting rooms, 24,000 sq ft of versatile meeting space, and our popular

Located conveniently north of downtown Charlotte on the beautiful campus of UNC Charlotte, our hotel is managed by Sage Hospitality and prides itself on award-winning service. Recently recognized as the **Hotel of the Year by the NFL NFC** for outstanding service and ranked among the top Marriott-branded hotels, our team is passionate, dedicated, and always striving for excellence.

✨ Why Join Us? ✨
- Be part of a winning, award-winning team
- Play a vital role in our continued growth
- Impact guests’ experiences and community connections
- Enjoy a friendly, inclusive, and energizing work environment
- Grow your career in hospitality with a company that believes in making the ordinary extraordinary

If you’re passionate about hospitality and ready to lead with purpose, we want to hear from you!

**Join forces with us and help create memorable moments — because at UNC Charlotte Marriott, you truly #workwhereYOUBELONG.**

Apply today and be part of something exceptional!

Make your mark at the quintessential spot in the University City, a true landmark location.  

A Rewarding Experience:

• Bonused position.
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more

Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

• Requires understanding of all hotel front office procedures.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate in person and on telephone frequently.
•  Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
• Continuous standing 90% of time -communicating with guests.
• No climbing required. No driving required.
• Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
• Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%