Director of Operations

At The Rally, you’re stepping into the center of Denver’s playground, an independent lifestyle hotel built on thoughtful service and playful discovery. We deliver confident luxury without pretense and create memorable moments at every turn.

If you’re energized by people, driven by excellence, and ready to lead with heart, this role gives you the home field advantage to shine. Join us and help shape the camaraderie, adventure, and spirit that define LoDo’s most exciting hotel.

This position will be posted for 30 days or until it's filled.

The Director of Operations is the operational heartbeat of The Rally Hotel, overseeing daily performance, guest experience, team alignment, and brand execution. As a key partner to the General Manager, this leader ensures every space reflects our upper-upscale standards while keeping the energy warm, approachable, and distinctly Rally. Success in this role requires strong business acumen, polished communication, high EQ, political savvy with ownership and executives, and the ability to rally teams around common goals.

Operational Leadership

• Oversee daily hotel operations across Rooms department including Front Desk, Housekeeping, and Engineering, ensuring seamless collaboration between all departments to support groups and events, marketing initiatives and more.
• Maintain a visible presence throughout the hotel; spending time at the front desk and in guest rooms, VIP welcome experiences, room inspections, conducting site tours, and shift coverage as needed.
• Uphold upper-upscale, lifestyle-brand service standards consistent with The Rally’s competitive set and drive GSS/rankings.

Team & Culture Development

• Lead, mentor, and develop department heads with a focus on coaching, accountability, and cross-departmental collaboration.
• Inspire an energizing, team-focused culture aligned with The Rally’s brand voice—playful, modern, and full of genuine hospitality.
• Oversee recruiting, onboarding, training, performance management, and departmental staffing strategies for rooms department.
• Ensure SOPs are created, maintained, and consistently trained upon—supporting clarity, quality, and operational excellence.

Financial & Compliance Responsibilities

• Analyze, monitor, and ensure compliance with labor standards, including scheduling practices, overtime management, and meal/rest policies.
• Support the development and management of annual operating budgets, forecasts, and department-level financial performance.
• Support capital expenditure (CapEx) projects including bids, timelines, execution, and owner reporting.
• Oversee FF&E condition, preventive maintenance programs, replacements, and long-term planning.

Guest Experience & Brand Execution

• Ensure a warm, polished, and anticipatory service experience, befitting an upper-upscale independent lifestyle hotel.
• Personally oversee VIP reservations, pre-arrival planning, and high-touch guest recovery.
• Champion The Rally brand voice and values—delivering moments of discovery, confident luxury, and genuine hospitality.
• Support creative, memorable, and sometimes delightfully untraditional guest activations, events, and partnerships.

Ownership, Executive & Stakeholder Relations

• Act as an articulate, composed, and politically savvy liaison between ownership group, brand partners, senior executives, and property teams.
• Prepare and present operational and financial updates, capital plans, and business cases.
• Protect and advocate for the hotel’s staff, long-term strategy, brand position, and financial health.

Innovation, Systems & Technology

• Participate in and support pilot programs, new system rollouts, and technology upgrades—including PMS, CRM, labor management, and guest-facing tools.
• Demonstrate a working proficiency in operations systems—such as P&L, invoice management, guest communication enhancements, and workflow automation.
• Encourage an innovation-friendly culture inspired by McGregor Square’s legacy of forward-thinking leadership.

Additional Responsibilities

• Ensure safety, sanitation, and emergency procedures are current and upheld.
• Maintain strong relationships with McGregor Square partners, vendors, and community stakeholders.
• Support special projects as assigned by the General Manager—often cross-functional, creative, or brand-enhancing.

Education & Experience

• Bachelor’s degree in Hospitality, Business, or related field preferred but not required.
• 5–10 years of progressive leadership in boutique or upscale hotels; lifestyle, independent, or experiential property experience preferred.
• Proven success in operations leadership, guest experience, team development, and cross-departmental management.

Skills & Competencies

• Exceptional leadership presence: warm, confident, people-centered.
• High EQ, diplomacy, and political savvy with owners, executives, and diverse stakeholder groups.
• Strong financial and analytical acumen, including labor compliance and cost control.
• Expertise in guest recovery, high-touch service, and brand-driven experience design.
• Strong communication skills: written, verbal, and interpersonal.
• Tech-forward mindset; comfort with systems pilots, AI-based tools, and digital optimization.

Physical Requirements

• Ability to move throughout the hotel regularly, including guest floors, back-of-house spaces, event venues, and rooftop areas.
• Ability to inspect rooms, lead site tours, and respond to operational needs across the property.

We offer some amazing benefits to our Full-Time Leaders:

• Eligible to participate in Sage bonus plan. Up to 20% of your salary.
• Unlimited paid time off
• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
• Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
• Company-paid short-term disability
• (GM & EC Members only): Company-paid long-term disability otherwise Eligible to enroll in long term disability insurance
• WINFertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Tuition Reimbursement of up to $2,000 per calendar year
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.