Director of Housekeeping-One Ocean resort and Spa-Jacksonville, FL

Where Every Stay Becomes a Story Worth Retelling.
The newly reimagined Dune House blends soulful design with the laid-back rhythm of the beach. Our rooms and public spaces are
crafted to spark curiosity and comfort, filled with fresh ocean views, thoughtfully curated touches, and surprises that invite guests
to slow down and savor the moment.
As part of our guest services team, you will help create the very first memories guests have of this new experience. From the
moment they step inside, you will guide them into the spirit of the brand by offering warmth, a sense of place, and a feeling of
belonging.
If you love helping people feel effortlessly at home and take pride in creating heartfelt connections, you belong here.

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Implements inventory and cost controls and ensures expenses are carefully managed. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

• Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
• Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

Education/Formal Training

One to two years of post high school education.

Experience

• Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
• 3-5 years of experience in housekeeping operations preferred.
• Previous experience in a full service Director of Housekeeping role preferred.
• Experience working in a union environment preferred.

Knowledge/Skills

• Requires thorough knowledge of the Housekeeping field.
• Requires knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to compile facts and figures.
• Ability to analyze report data, prepare reports and initiate correspondence.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Pushing -limited; Pulling -limited Carrying -up to 25 lbs. issuing supplies, inventory, receiving supplies, organizing, etc.
• Bending -30% of shift touring property, checking rooms, etc.
• Kneeling -5% of shift checking rooms.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Ability to communicate with guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Mobility -continuous movement throughout the hotel.
• Continuous standing -30% of shift.
• Climbing of approximately 100 steps 20% of shift. Climbing ladders of approximately 3 feet 5% of shift.

Environment

Primarily housekeeping department environment. May include prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

•  Eligible to enroll in medical insurance with employer covering up to 70% of premiums with
  wellness credit
  ▪ Eligible to enroll in dental insurance with employer contribution towards premiums & vision
  insurance
  ▪ Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting
  safe harbor requirements and no vesting period
  ▪ Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000
  company contribution
  ▪ Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
  ▪ Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental
  coverage
  ▪ Eligible to enroll for short-term and long-term disability insurance coverage
  ▪ Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity
  Insurance
  ▪ WINFertility guidance for those enrolled in Sage medical plan
  ▪ Calm Health Application Subscription
  ▪ Employee assistance program
  ▪ Paid time off for vacation, sick time, and holidays
  ▪ Tuition Reimbursement of up to $2,000 per calendar year
  ▪ Great discounts on Hotels, Restaurants, and much mor