Host/Hostess - Dune House Hotel & Spa - Jacksonville, FL

Along the quiet sands of Atlantic Beach, where the tide has whispered its secrets for generations, the story of One Ocean Resort & Spa began in the early 1970s as the humble Sea Turtle Inn, a seaside refuge for travelers chasing salt air and sunrise. Over time, the little inn grew into something grander, shaped by the rhythm of the waves and the changing dreams of coastal hospitality. In the mid-2000s, it was lovingly reborn as One Ocean, trading simplicity for polished elegance while keeping its soul rooted in the shore, and soon became a jewel of Northeast Florida, known for oceanfront luxury, glowing sunsets, and moments that linger long after checkout. Now, as the surf writes yet another line in its story, One Ocean is entering a new era, transforming into The Dune House at Atlantic Beach, a lifestyle luxury property designed to capture the spirit of modern coastal living, where relaxed elegance meets curated experience. This next evolution honors the past while inviting a new generation of guests to leave their footprints in the sand and carry forward a legacy shaped by wind, water, and timeless hospitality.

Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.

Meets arriving customers as they enter restaurant with cordial greeting.
• Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special
needs or requests.
• Assigns sections and notifies servers of new seats in their section to ensure the customers
receive immediate and proper attention.
• Maintains a highly visible appearance in restaurant during entire shift by remaining at the
cashier station and periodically circulating through the restaurant in order to assist servers, to
respond to any customer requests and to assess the efficiency of the operation for
management.
• Receives payment and processes the transaction on computerized cash register, counting back
change out loud for the protection of guest and restaurant.
• Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and
method of payment.
• Ensures that all charge vouchers are completely filled out and verifies dates, charge amount,
authorization number and signature.
• Elicits feedback from departing customers on products and services in order to improve the
operation to increase customer base and maximize revenues. Takes written notes in order to
report comments to management.
• Distributes and accounts for all checks issued to servers for the shift by maintaining accurate
written check issuance log for entire shift.
• Counts all revenues received for the day, using calculator and balancing to cash register reports,
immediately alerting management to discrepancies.
• Balances and reconciles computerized and manual reports at the end of each shift in order to
present accurate and organized daily business records to the Accounting Department.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general
cleaning and sidework duties.
• Checks the proper set-up of tables and seating prior to opening.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
Administrative & General Position Description: Director of Operations
2 of 3
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor
at all times.
OTHER RESPONSIBILITIES
• All other duties as assigned, requested or deemed necessary by management.
SUPERVISORY DUTIES
None
BEHAVIORAL FOCUS
At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their
positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest
experiences, and engaging in our communities. We have also outlined specific competencies that
contribute to success at Sage. Please review our competency models to understand the behaviors
expected of different levels in the organization (you may find these models in our learning management
system).
POSITION QUALIFICATIONS
Education/Formal Training
High School diploma or equivalent
Experience
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer
service exposure.
Knowledge/Skills
• Must have high school graduate level mathematical aptitude, know standard cash handling
procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food
service principles.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
• Must be able to communicate

Education/Formal Training
High School diploma or equivalent
Experience
Previous experience of 3 months in a position with heavy cash handling responsibilities and customer
service exposure.
Knowledge/Skills
• Must have high school graduate level mathematical aptitude, know standard cash handling
procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food
service principles.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
• Must be able to communicate verbally and in writing in English, follow written and verbal
instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service
problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from
shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see
colors and to survey entire room in dimly lit conditions.
Administrative & General Position Description: Director of Operations
3 of 3
Environment
Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.