Restaurant Sales Manager

Come join the award-winning team at The Nines, A Luxury Collection Hotel, Portland as a Banquet Manager. The perfect candidate is passionate about service and creating indigenous experiences for each guest or event! Poised in the heart of the city’s center within the walls of one of Portland's most beloved landmarks, the stately Meier & Frank Building, the Nines Hotel honors the structures storied past, both in its striking decor and impeccable service.

As part of Sage Hospitality, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations.

Solicit, capture, plan and coordinate restaurant private dining functions, while maximizing the space to meet and ideally exceed revenue goals. Position is responsible for finalizing business.  Recommends program and procedural changes. Position is also responsible for marketing and properly representing the restaurant brand following restaurant brand guidelines.

• Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing space to meet/exceed revenue goals.
• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.
• Plan, upsell and detail the event with the client including: space requirements, times, equipment, menus, themes/decorations, etc.
• Complete the contracts, prepare the appropriate paperwork, including event orders, coordinate with the appropriate areas, resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
• Prepare status and period end reports.
• Maintain up-to-date knowledge of corporate and restaurant procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.
• Lead and participate within established EO review meetings or restaurant led team meetings to provide, share and receive updates surrounding private dining events
• Professional and positive communications with both guests and fellow associates.
• Work with chefs to ensure menus are appropriate and up to date.
• Restaurant Promotion Execution: Assist with the planning and execution of restaurant level promotions such as beer dinners, wine dinners, chef classes etc.
• Identify key business contacts in trade area and developing these relationships looks for ways to encourage private event sales.
• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

More than two years of post -high school education

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires knowledge of general sales techniques.
• Requires yield management experience.
• Requires highly developed customer service skills.
• Requires ability to hear, speak, read and write English fluently.
• Requires 12th grade level mathematics, spelling and reading skills.
• Requires effective business writing skills.
• Must be able to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
• Understand and follow verbal/written instructions.
• Work on more than one task at a time.
• Develop strong internal and customer relationships.
• Set and manage priorities and plan activities in advance.
• Solve problems and make sound business decisions.
• Respond to coaching, feedback and training. Strong and effective sales skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.
• Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.
• Mobility - ability to service clients on a moments notice, variable distances.
• Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).
• Climbing - up to 55 steps, 3-5% of 10 hours. 
• Driving - distance varies for sales calls (approximately 20%).

Environment

Work inside 70% of 8 hour day; outside 30% of 8 hour day.

The Nines offers perks that are comparable to progressive employers. 

• Unlimited time off per Sage policy and manager approval 
• Medical, Vision, Dental and Retirement Benefits: 
• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit 
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance 
• Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period 
• Eligible to enroll in Health Savings Accounts (HSA) with qualifying medical plans and receive up to $1000 company contribution 
• Eligible to enroll in Health, Dependent and Commuter Flexible Spending Accounts (FSA) 
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage 
• Eligible to enroll for short-term and long-term disability insurance coverage 
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance 
• WINFertility guidance for those enrolled in Sage medical plan 
• Other Benefits: 
• All associates can enjoy our complimentary cafeteria 
• $50 TriMet monthly subsidy or parking stipend 
• Calm Health Application Subscription 
• Employee assistance program 
• Paid time off for vacation, sick time, and holidays 
• Tuition Reimbursement of up to $2,000 per calendar year 
• Great discounts on Hotels, Restaurants, and much more 
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral 

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.