Rooms Controller

At The Ben, West Palm Beach, every corner tells a story. Inspired by the legendary Byrd “Birdie” Dewey and her iconic Ben Trovato Estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and personalized hospitality—creating an atmosphere that feels Exactly Like Nothing Else.

Perched along the waterfront overlooking the shimmering Intracoastal Waterway, The Ben invites guests to experience bold flavors at Proper Grit, our signature whisky and supper club–inspired restaurant, or enjoy rooftop Mediterranean tapas and handcrafted cocktails at Spruzzo, downtown’s only water-facing rooftop lounge. With a rooftop heated saltwater pool, versatile event spaces, and a team devoted to authentic hospitality, every stay becomes a lasting memory.

The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. Overlooking the Intracoastal in the heart of West Palm Beach, The Ben attracts individuals drawn to elevated experiences, thoughtful details, and the energy that comes from doing things beautifully and boldly. This is a place for professionals who take pride in presence, pursue excellence, and want to be part of a culture that is confident, refined, and unapologetically distinctive.

At The Ben, you don’t just work in luxury—you help create it.

The Rooms Controller is the strategic coordinator behind the hotel’s room inventory and guest placement experience. Acting as the bridge between Front Office, Housekeeping, Engineering, Reservations, and Sales, this role ensures that every guest room assignment aligns with operational efficiency and personalized service.

From managing sell-out nights to coordinating VIP arrivals and orchestrating room moves, the Rooms Controller ensures accuracy, communication, and preparation remain flawless. This position requires strong attention to detail, sound judgment, and the ability to anticipate operational needs before they arise—helping create smooth arrivals and memorable stays for every guest.

• Key Responsibilities

  Room Inventory & Operational Coordination

  • Maintain and coordinate daily room inventory to support Front Desk operations.

  • Block group rooms, transient reservations, early arrivals, and special request accommodations.

  • Maintain a room pool for early arrivals, VIP guests, and operational flexibility.

  • Supervise room upgrades while maximizing inventory efficiency during high-occupancy and sell-out periods.

  • Coordinate and organize guest room moves, ensuring timely communication and execution.

  Interdepartmental Collaboration

  • Work closely with Front Office, Housekeeping, Engineering, Reservations, and Sales to ensure room details are accurate and complete.

  • Coordinate Out-of-Order and Out-of-Service room status with the Engineering Department.

  • Review group resumes and communicate all relevant details to operational teams.

  • Confer with leadership regarding groups, unusual situations, or special guest circumstances.

  Guest Experience Excellence

  • Ensure special reservations, VIP accommodations, and guest preferences are handled accurately and without error.

  • Expedite room readiness and communicate proactively with guests awaiting accommodations.

  • Approach all guest and associate interactions in a professional, personalized, and service-focused manner.

  • Support service professionals by clearly communicating promotions, enhancements, and guest opportunities.

  Communication & Leadership Support

  • Actively participate in daily briefings and operational meetings.

  • Maintain detailed documentation and reporting related to room assignments and inventory.

  • Exercise sound judgment when resolving operational challenges or guest concerns.

  • Perform additional duties as assigned to support Rooms Division success.

Education/Formal Training

Minimum of 4 year college degree or equivalent

Experience

A minimum of two years’ experience in Rooms Operations. Luxury hospitality experience  is preferred.

Knowledge/Skills

• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Possess excellent verbal and written communication skills.
• Ability to work independently, without direct supervision or as part of a cohesive team.
• Ability to think clearly, analyze and resolve problems, while exercising good judgment
• Multilingual skills are preferred
• Portray a professional image and personality exuding confidence and leadership skills.
• Ability to conduct oneself in a discrete manner in all guest areas
• Must be able to lift up to 50lbs. continually throughout shift.
• Must be able to push, pull and move levers, equipment and furniture throughout shift.
• Must be able to work with arms raised above head throughout an shift.
• Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required physical demands

• Lifting, pushing, pulling, carrying -limited lifting, pushing, pulling, carrying up to 15-20 lbs. Generally boxes, computer equipment.
• Bending/kneeling -limited bending/kneeling required when arranging supplies or equipment.
• Mobility -limited mobility between offices and departments. No continuous standing, climbing or driving.
• Excellent hearing required to train and interact with management and associates.
• Excellent vision required to read reports, computer, etc.

Environment

Prolonged sitting throughout entire shift at computerized or manual work station in office environment. Inside 95% of shift.

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Paid time off for vacation, sick time, community service and holidays

• Eligible to participate in the Company’s 401(k) program with employer matching

• Employee Assistance Program

• Tuition Reimbursement

• Great discounts on Hotels, Restaurants, and much more

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.