Human Resources Coordinator - The Ritz-Carlton

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, our commitment to excellence extends far beyond the guest experience — it lives within our people.

As a Human Resources Coordinator, you are a key steward of our culture and a champion of our Ladies and Gentlemen. From welcoming new talent and supporting onboarding experiences to ensuring seamless HR operations and fostering meaningful employee engagement, your role is essential in shaping the employee journey. Your attention to detail, discretion, and genuine care for others help create an environment where individuals feel valued, supported, and inspired to perform at their best.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and service-driven professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world’s finest luxury brand. In a diverse environment where individual aspirations are supported and quality of life is enhanced, you will be empowered to build connections, uphold our legendary service standards internally, and work alongside your fellow employees to bring exceptional moments to life for our guests and each other.

To support the overall operation of the People & Culture (Human Resources) function by maintaining accurate associate records and delivering a positive, compliant, and people-first associate experience. This role provides support across employment administration, benefits, associate relations, and training. The People & Culture Coordinator coordinates, administers, and reports on various People & Culture programs, systems, and processes that support the attraction, engagement, development, and retention of associates, in alignment with Sage Hospitality Group policies, procedures, values, and applicable laws and regulations. This position also provides daily administration of benefit, government, and associate relations programs and proactively recommends process improvements to enhance efficiency, compliance, and the associate experience.

• Maintain all People & Culture logs, including new hires, terminations, transfers, department meetings, turnover reports, birthdays, anniversaries, training, and recognition. Prepare accurate and timely reports by pay period and month.
• Maintain associate records, personnel files, and People & Culture office systems in accordance with compliance, audit, and confidentiality standards.
• Prepare correspondence, reports, and memos as needed to support People & Culture operations.
• Assist with screening hourly applicants, determining eligibility for employment, and referring qualified candidates to department leaders as appropriate. Execute employment processes in partnership with hiring managers.
• Support recruitment and onboarding efforts using iCIMS (ATS), including coordination of interviews, offer documentation, and background screenings through Checkr.
• Assist with benefits enrollment and administration, including group health insurance, 401(k), vacation, sick leave, leaves of absence, and jury duty pay. Ensure policies and procedures are followed and that all forms are completed accurately and timely.
• Assist with new associate orientation, including benefits overview, enrollment guidance, auditing of enrollment forms, and review of the associate handbook and Sage culture.
• Prepare and monitor workflows, input or update new hires, terminations, transfers, and pay changes in UKG/MySagePage to ensure accurate and current payroll data.
• Notify managers of upcoming performance review cycles, prepare required documentation, and track completed reviews to support timely execution.
• Provide front-line People & Culture support by greeting associates, listening to concerns, and directing them to appropriate leadership or People & Culture partners as needed.
• Assist in the creation and distribution of associate communications, including newsletters and internal announcements.
• Ensure full compliance with the Immigration Reform and Control Act, including completion and maintenance of Form I-9 documentation.
• Conduct exit interviews for hourly associates and document trends and feedback in tracking tools for reporting and insights.
• Maintain associate bulletin boards, ensuring timely posting of required notices, internal communications, recognition, and associate event materials.
• Manage inventory of office and benefits supplies, complete purchase orders as needed, and maintain appropriate stock levels.

Education/Formal Training

Associate or Bachelor’s degree in Human Resources Management or a related field, or equivalent education and experience preferred.

Experience

Minimum of one year of hotel, hospitality, or People & Culture (Human Resources) related experience preferred.

Knowledge/Skills

• Basic PC proficiency, including word processing and data entry, with a minimum typing speed of 45 WPM.
• Ability to communicate clearly and professionally in written and verbal formats. Bilingual fluency is a plus.
• Strong hospitality mindset with the ability to work effectively in a fast-paced environment.
• Demonstrated ability to manage multiple tasks simultaneously while meeting deadlines.
• High attention to detail with strong organizational and time management skills.
• Excellent hearing required to conduct interviews, address associate concerns, complete reference checks, and answer phones.
• Excellent vision required to review documentation, applications, and maintain accurate files.
• Strong verbal communication skills to support interviews, reference checks, and associate inquiries.
• Strong comprehension and literacy skills required to read, interpret, and prepare People & Culture documentation.
• Excellent comprehension and literacy required to read all documentation, applications and write documentation; i.e., screening forms, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Transporting supplies up to 35 lbs., carrying training materials. Lift binders of documentation.
• Bending/kneeling to lower filing cabinets, bottom desk drawers for materials.
• Mobility – need to be able to move about the hotel to maintain associate relations. Possess the ability to move around office to access files.
• Continuous standing – to assist in training sessions.
• No climbing or driver required.

Environment

Work inside 95% of day.

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$25 - $28/hourly