Loss Prevention Officer - The Ben, Autograph Collection

The Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views , our property offers luxury accommodations, Proper Grit , our signature restaurant and bar, vibrant poolside food & beverage service , and is well known for Spruzzo Rooftop Restaurant & Bar —a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: “Exactly Like Nothing Else.” Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com

The Loss Prevention Officer plays a vital role in maintaining a safe, secure, and welcoming environment for guests, associates, and visitors. This position is responsible for monitoring hotel operations, preventing loss or damage to property, and ensuring compliance with safety and security standards.

Serving as a visible and approachable presence throughout the property, the Loss Prevention Officer combines vigilance with hospitality—protecting the hotel while delivering a calm, professional, and guest-focused experience. This role requires strong attention to detail, sound judgment, and the ability to respond effectively in a variety of situations.

Safety & Security Operations

• Patrol hotel premises, including guest floors, public areas, back-of-house spaces, and exterior grounds.
• Monitor surveillance systems (CCTV) and conduct routine security checks.
• Respond promptly to incidents, emergencies, alarms, and guest or associate concerns.
• Enforce hotel safety policies, procedures, and access control measures.
• Maintain a visible presence to deter theft, vandalism, and unauthorized activity.

Incident Reporting & Investigation

• Document all incidents, accidents, and security concerns in detailed reports.
• Investigate safety and security incidents, including guest or associate concerns.
• Coordinate with management and local authorities when necessary.
• Follow up on incidents to ensure proper resolution and documentation.

Guest & Associate Support

• Provide assistance to guests and associates in a professional, calm, and courteous manner.
• Support emergency procedures including evacuations, medical situations, and safety protocols.
• Promote a safe and welcoming environment while maintaining a service-oriented approach.

Compliance & Loss Prevention

• Ensure compliance with all safety regulations, hotel policies, and brand standards.
• Monitor key control procedures and access to restricted areas.
• Assist in loss prevention efforts including monitoring property, equipment, and inventory.
• Participate in safety training and drills as required.

• • ays.
  • Physical ability to stand, walk, and patrol for extended periods.

Education/Formal Training

High school education or equivalent experience.

Experience

Minimum two years prior experience in loss prevention.

Knowledge/Skills

• Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.
• Ability to communicate through a portable radio. May require a second language.
• Excellent hearing required to communicate with guests, employees, managers, use radio.
• Excellent vision required for emergencies, visual safety inspections.
• Excellent speech communication skills required to communicate with guests, employees, managers, use radio Excellent comprehension and literacy required to complete reports, logs.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, carrying: May be necessary to carry people or equipment in emergency situation.
• Bending/kneeling would be necessary in administering CPR and First Aid.
• Mobility -would be necessary 100% of the time in responding to emergencies and patrolling the building.
• Continuous standing -would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms -no elevators.
• No driving required.

Environment

Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.

• Competitive hourly pay

• Hotel, restaurant, and lifestyle discounts

• Professional development opportunities

• Employee referral bonus program

• Medical, dental, & vision insurance

• Health savings and flexible spending accounts

• Basic Life and AD&D insurance

• Paid time off for vacation, sick time, and holidays

• Eligible to participatein the Company’s 401(k) program with employer matching

• Employee Assistance Program

• Tuition Reimbursement