The Ben, West Palm Beach, is part of Marriott’s Autograph Collection—a curated group of independent hotels known for their unique character and exceptional guest experiences. Inspired by the legendary story of Byrd “Birdie” Dewey and her famed Ben Trovato Estate, The Ben blends stylish sophistication with a welcoming, story-rich atmosphere. Located on the West Palm Beach waterfront with sweeping marina views , our property offers luxury accommodations, Proper Grit , our signature restaurant and bar, vibrant poolside food & beverage service , and is well known for Spruzzo Rooftop Restaurant & Bar —a destination for locals and travelers alike. We also feature versatile meeting spaces and personalized service that celebrates the spirit of hospitality. At The Ben, we live by our signature tagline: “Exactly Like Nothing Else.” Every associate plays a part in delivering unforgettable, one-of-a-kind experiences for our guests and team members alike. Learn more at www.thebenwestpalm.com

The Rooms Coordinator is the operational hub of the Housekeeping department, ensuring seamless communication, organization, and execution behind the scenes. Acting as the central liaison between Housekeeping, Front Office, and Engineering, this role supports daily operations by coordinating room status, guest requests, and departmental logistics with precision and efficiency.

This position is essential to maintaining the rhythm of the hotel—ensuring that every room is prepared, every request is fulfilled, and every detail is accounted for. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced luxury environment where communication and accuracy are key to delivering exceptional guest experiences.

Operational Coordination & Communication

• Serve as the primary point of contact for Housekeeping communications across departments.
• Maintain real-time updates of room status and resolve discrepancies with Front Office and leadership.
• Monitor and track out-of-order rooms, ensuring accurate reporting and follow-up.
• Prepare and distribute maintenance work orders to Engineering and monitor completion.
• Communicate guest and operational needs to Housekeeping staff via radio, phone, or system tools.

Guest Service & Request Management

• Answer Housekeeping calls promptly using proper telephone etiquette and brand standards.
• Document and assign all guest requests for Housekeeping services or amenities.
• Follow up to ensure timely delivery and guest satisfaction.
• Handle guest concerns with professionalism and utilize service recovery practices when needed.
• Promote positive interactions with guests and team members at all times.

Administrative & Clerical Support

• Print and distribute daily operational reports and update room status logs.
• Maintain organized filing systems and departmental records.
• Prepare supply requisitions and maintain office inventory levels.
• Retrieve and distribute departmental mail and correspondence.
• Assist with payroll preparation and submission for Housekeeping associates.
• Document key information in departmental logbooks for leadership review.

Inventory & Key Control

• Issue and track Housekeeping supplies and guest items, ensuring proper return and inventory control.
• Maintain accurate records of all guestroom keys issued to Housekeeping staff.
• Ensure compliance with hotel security and key control procedures.

Knowledge & Standards

• Maintain full knowledge of hotel services, guestroom layouts, amenities, and Housekeeping operations.
• Understand laundry and dry-cleaning services and communicate offerings to guests as needed.
• Follow all hotel policies, procedures, and service standards.
• Maintain cleanliness and organization of the Housekeeping office and workstation.

Education/Formal Training

High school graduate.

Experience

• Previous experience in hotel operations, housekeeping, or administrative support preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent communication and interpersonal abilities.
• Proficiency with computer systems and office equipment.
• Ability to problem-solve and prioritize tasks efficiently.
• Strong attention to detail and accuracy.

Candidate Profile

• Detail-oriented and highly organized with strong follow-through.
• Calm, professional, and responsive under pressure.
• A strong communicator who enjoys coordinating across teams.
• Service-focused with a proactive and solution-oriented mindset.
• Reliable, adaptable, and committed to operational excellence.

Knowledge/Skills

• Ability to input and access data in computer.
• Ability to use Microsoft Word and Excel.
• Ability to type 60 wpm accurately.
• Ability to promote positive relations with all telephone callers.
• Ability to ascertain callers’ needs and comply with such to ensure callers’ satisfaction.
• Ability to be a clear thinker who can remain calm in pressure situations.
• Ability to focus attention on details, be well organized and follow up.
• Ability to maintain confidentiality of guest information and designated hotel data.
• Ability to work with minimal supervision.
• Ability to remain in a stationary position for extended periods of time with limited movement.
• Ability to work cohesively with the Housekeeping staff and other departments as part of a team.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
• Mobility - must be able to reach all areas of hotel.
• Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged sitting at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, community service, and holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)