Lead Server

Sage Hospitality Group is set to hire a Lead Server for the Hotel Van Zandt in Austin, Texas!

Located in the Rainey Street District, Hotel Van Zandt features 319 guest rooms and more than 25,000 square feet of meeting space. You can enjoy live music at our featured restaurant onsite, Geraldine’s, host pool parties, or check out one of the many pop-up events. Join us here to make a difference!

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Under general supervision, provides prompt and courteous food service to restaurant customers. Be liaison between servers and management to insure SOP’s and Sage standards are being followed.  Assist with Server programs and incentive.  

ESSENTIAL RESPONSIBILITIES 

• Full set up and tear down of each service. 

• Lead and guide fellow servers to be the best. 

• Keep station neat and clean while servicing guest per established policies and procedures. 

• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays. 

• Set tables in assigned area correctly and uniformly.  

• Follow all opening/closing checklist and on-going side work to insure maximum efficiency. 

• Keep station neat and clean while servicing guest per established policies and procedures.  

• Ability to coach fellow team mates and assist in the moment when manager not present. 

• Break down buffets or other special food service tables and equipment.  

• Assist management team in all areas as a supervisor when manager is not present.  

• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.  

• Keep kitchen area & all storage areas clean according to policies set forth by management. 

• Clearly and timely communicate needs and concerns to MOD. 

• Hours: Flexible; scheduled days and times may vary based on need.  

• Complete all set-up and closing duties.  

• Assist guests; act as supervisor when needed in order to facilitate guest needs in the moment. 

• Be vocal in pre shifts and throughout the shifts helping other staff members stay on point, educated and delivering on our brand promise. 

OTHER RESPONSIBILITIES 

• All other duties as assigned, requested or deemed necessary by management. 

SUPERVISORY DUTIES  

None 

BEHAVIORAL FOCUS 

At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find these models in our learning management system).  

Education/Formal Training 

High school education or equivalent. 

Experience 

One to two years in a related position with this company or other organization(s). 

Knowledge/Skills 

• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations. 

Physical Demands 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.  

• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.  

• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.  

• Mobility: Maneuver in narrow areas and between seated guests.  

• Continuous standing required to service guest functions; 100% of the time scheduled.  

• Climbing approximately 12 steps 20% of 8 hours.  

• No driving required.  

• Must have moderate comprehension and literacy to read use records and all special requests. 

• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.  

• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.  

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. 

Environment 

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.