Sales & Service Manager

Position base salary range: $60,000-$70,000 annually

Job Close Date: May 30, 2026 or until filled

At The Crawford and The Oxford Hotels, you’re not just joining a team—you’re becoming part of Denver’s living history.

Set within two of the city’s most iconic landmarks, our hotels offer distinct yet complementary experiences. Perched above the historic Denver Union Station, The Crawford Hotel blends vibrant energy with refined luxury, placing you at the center of a destination where connection, movement, and modern hospitality come to life. Just steps away, The Oxford Hotel—Denver’s most historic hotel, established in 1891—offers a more intimate, storied setting defined by timeless elegance, quiet confidence, and deeply personalized service.

Our team is united by a shared commitment to thoughtful, attentive service and a genuine passion for creating meaningful guest experiences. We take pride in the details, celebrate individuality, and foster an environment where team members can grow, explore, and make their mark. Work where you belong

A Rewarding Experience:

• Eligible to participate in Sage bonus plan
• Complementary RTD EcoPass
• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
• Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
• Company-paid short-term disability
• WINFertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Tuition Reimbursement of up to $2,000 per calendar year
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

The Sales & Service Manager is responsible for booking small meetings and groups into the hotel.

ESSENTIAL RESPONSIBILITIES

• Receive and respond to all customer inquiries. Negotiate and capture all profitable Rooms & Catering business.
• Provide marketing collateral to clients and guests; which may include menus, meeting room layout & seating capacity diagrams, and similar.
• Prepare and send requested proposals and contracts to designated potential clients.
• Coordinate all details pertaining to room lists, include room types, shared rooms, room locations, handicap-accessible rooms, room billing, etc.
• Educate Event Planners on hotel procedures, such as: meal guarantees, set-up styles, payment terms, available hotel services, etc.
• Coordinate all details to appear on each “Event Order." Details to coordinate may include meeting room set-up specifications, banquet food & beverage items, audio/visual equipment & billing details.
• On a regular basis, distribute final Rooming Lists and Banquet Event Orders to all applicable service staff, including the Banquet Service Staff, the Food Preparation Staff and the Rooms Division.
• Conduct site inspections. Entertain qualified potential clients in accordance with Sage Hospitality policies.
• In a timely, accurate and consistent manner, document and report all sales activities as required.
• Maintain an active list of top accounts to ensure continuous relationship building activities. Top accounts should be contacted, visited and entertained frequently.
• Perform other services and duties as requested. May be called on to host functions and participate in, or conduct sales blitzes, travel and work extended hours to achieve departmental goals.
• Sell and service all small group business along with catering only, that are 12ppl or less
• Solicit, close and contract wedding business using strong negotiating skills and creative selling techniques.
• Attend regular networking events to help build brand awareness
• Partner with the Banquet & Culinary teams in providing a customer experience that exceeds the customers' expectations
• Effectively use sales resources and administrative staff
• Contribute to the health and strength of a dynamic team culture
• Communicate event details and requirements with and provide input to team members to execute catering events effectively
• Monitor client satisfaction scores in staff helpfulness, food quality and overall event while leading by example to exceed brand pillars
• Capture short turn around business
• Solicit, negotiate and confirm new and repeat business
• Will prepare and execute sales contracts, event orders, group resumes to ensure quality product delivery and customer satisfactions
• Coordinate all details to appear on each "Banquet Event Order." Details to coordinate& service include meeting room set-up needs, banquet food & beverage items, Meeting or Event agenda/timelines, audio/visual equipment needs & billing details
• Exercise excellent communication, presentation, organization, time management and listening skills
• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

• Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines.
• Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
• Ability to drive to outside sales calls.
• Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

Experience

• Prefer 1-2 years previous hotel experience.
• Marketing experience in the travel and tourism industry desirable, with a demonstrated ability to lead and manage large scale initiatives.

Knowledge/Skills

• Must possess the ability to negotiate, convince, sell and influence professionals and hotel guests.
• Ability to manage extensive amounts of information.
• Knowledge of sales procedures associated with the hotel industry.
• Excellent written skills sufficient to produce sales and marketing communication.
• Excellent spoken and presentation skills
• Considerable ability to listen effectively.
• Ability to work effectively both independently and as a team.
• Flexible schedule: some weekends/holidays and travel are required as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%Knowledge/Skills
• Must have dexterity/mobility to tour property and attend functions, to climb stairs, and operate basic office equipment.

Environment

Office environment, weather exposure when making sales calls