Senior Event Manager

Hotel Clio, a luxury collection hotel in the heart of Cherry Creek, is seeking an experienced and passionate Senior Event Manager to lead the planning and execution of exceptional events that leave a lasting impression. This role is ideal for a hospitality professional who thrives in a fast-paced luxury environment, values personalized service, and brings creativity, precision, and strong relationship-building skills to every client interaction. From intimate social gatherings to high-profile corporate events, the Senior Event Manager plays a key role in delivering seamless experiences that reflect the elevated standards and distinctive style of Hotel Clio.

Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South American convivial dining culture, Toro features a ceviche bar, small plates and fresh locally sourced ingredients. We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek.

At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We're looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world’s best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness. Apply today and join us at Hotel Clio. You belong here!

Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

• Responsible for the management and planning of meetings/conventions and related activities.
• Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
• Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
• Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
• Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
• Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
• Follow up on all client needs and inquiries in an efficient and expedient manner.
• Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
• Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
• Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers’ needs.
• Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
• Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
• Provides senior-level leadership and strategic direction for event management, ensuring alignment with overall hotel revenue goals and brand standards.
• Acts as a mentor and resource for Event Managers by providing guidance, training, coaching, and support in client relations, negotiations, and event execution.
• Oversees and ensures the successful execution of large-scale, high-profile, and multi-department events while maintaining exceptional service standards and operational efficiency
• Close out all groups to include pickup in sales system (CI/TY) and commission owed, including processing with accounting.
• Partners with hotel leadership to identify market trends, evaluate competitive intelligence, and develop innovative sales strategies that drive incremental revenue opportunities.
• Supports recruitment, onboarding, performance management, and professional development initiatives for event managers and coordinators.
• Takes a proactive leadership role in resolving escalated client concerns, operational challenges, and service recovery situations with professionalism and urgency.
• Champions cross-functional collaboration among Sales, Catering, Revenue Management, Operations, and Food & Beverage teams to ensure seamless communication and exceptional guest experiences.
• Oversees banquet menu development and seasonal updates for Spring/Summer and Fall/Winter offerings in partnership with Culinary and Food & Beverage leadership, ensuring menus remain innovative, market competitive, operationally efficient, and aligned with guest expectations and revenue objectives.
• Serves as the CI/TY Champion for the property, responsible for maintaining and updating CI/TY systems with new banquet menu items, catering packages, pricing, and promotional offerings to ensure accuracy, consistency, and operational alignment across all departments.

Education/Formal

Training Minimum of high school diploma or equivalent.

Experience

One to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
• Requires knowledge of computer equipment.
• Requires compiling facts and figures in accordance with established procedures.
• Supervisory skills needed.
• Communication skills required to provide information and associated services to hotel management and guests.
• Excellent hearing necessary for verbal interaction with guests and associates.
• Excellent vision necessary to view set-ups.
• Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Requires ability to hear, speak, read and write English fluently. 
• Requires 12th grade level mathematics, spelling and reading skills.
• Reuires effective verbal communication and business writing skills.
• Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment. 
• Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.

• Eligible to participate in Sales incentive plan.
• Unlimited paid time off
• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Marriott + Sage Hotels, Restaurants, and much more.
• One hot meal per-shift in associate cafetería
• Free covered garage parking
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.