Server

At Sage, we celebrate authenticity. Our people-first culture is built on the principle that when we align our people strategy with the needs of our associates, extraordinary things happen. Join us to see why You Belong Here.

POSITION FOCUS

Deliver thoughtful, attentive food and beverage service that creates a welcoming and memorable dining experience for every guest. The Server is responsible for guiding guests through the menu, ensuring accuracy and timing, and maintaining service standards with care and professionalism.
They are an ambassador of happiness and hospitality for all guests and associates.

ESSENTIAL RESPONSIBILITIES

• Showcase an inherent desire to take care of others.
• Greet guests warmly and engage with them throughout the dining experience.
• Demonstrate strong menu knowledge to guide guests, answer questions, and accommodate preferences or dietary needs.
• Take food and beverage orders accurately and deliver items promptly and correctly.
• Maintain attentiveness throughout service, anticipating guest needs and responding with care.
• Accurately process guest checks and follow all cash handling and POS procedures.
• Maintain cleanliness and organization of service stations, dining areas, and assigned sections.
• Complete assigned opening, closing, cleaning, and restocking sidework.
• Attend pre-meal and departmental meetings to stay informed on menu offerings, specials, and service expectations.
• Support fellow associates and overall dining room operations with teamwork and urgency.
• Respond to guest questions or concerns promptly and professionally, escalating when appropriate.
• Present a clean, professional appearance at all times.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Exhibits a kind, welcoming, detail-oriented approach with a strong sense of urgency.

OTHER RESPONSIBILITIES

• All other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES

• None

BEHAVIORAL FOCUS

At Sage Restaurant Concepts, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

Associates are expected to embody our values in every interaction:

• Serve with Purpose by delivering thoughtful, attentive service and taking pride in caring for guests.
• Always Grow by expanding menu knowledge, refining service skills, and learning from feedback.
• Give with Heart by supporting fellow associates and contributing to a positive team environment.
• Earn Trust by being dependable, honest, and consistent in execution.

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike.

Education/Formal Training

High school education or equivalent.

Experience

Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.