Guest Experience Agent

Hotel Alpenrock brings a fresh take on mountain hospitality to Breckenridge, Colorado. Inspired by the town’s adventurous spirit and gold-rush roots, our four-star service mountain modern hotel delivers authentic local character, and easy access to world-class skiing, hiking, biking, and year-round outdoor adventure. Located at the base of Peak 9 and steps from historic downtown, Hotel Alpenrock is designed to help guests experience the very best of Breckenridge.

As part of Sage Hospitality Group, we believe hospitality is about enriching lives—one experience at a time. Our team members create memorable stays for travelers from around the world while building genuine connections with our guests and our community. Through thoughtful service, collaboration, and creativity, we bring the spirit of Breckenridge to life for every guest who walks through our doors.

We’re looking for curious, independent thinkers who bring energy, creativity, and have a passion for hospitality. At Hotel Alpenrock, you’ll have the opportunity to grow your career, contribute ideas, and be part of building Breckenridge’s newest luxury hotel. If you are here for the outdoors, value great teamwork, and want to create unforgettable experiences, meet us in the mountains.

The application period will be open for approximately 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe.

Under general supervision, delivers exceptional bike valet and outdoor concierge services that elevate the Hotel Alpenrock guest experience. This role ensures guests feel welcomed, prepared, and inspired for their mountain adventures by providing prompt, knowledgeable, and personalized assistance with bike storage, retrieval, transportation, and outdoor equipment handling. As an ambassador of the Alpenrock brand, this position helps guests seamlessly connect with the outdoors while creating memorable moments rooted in genuine hospitality and local expertise.

• Meet and greet all guests upon arrival with outdoor equipment 
• Assist guests in unloading their bike equipment from vehicles and safely storing it.
• Properly tag and track each guests equipment, ensuring no damage during transport or storage.
• Help guests retrieve their equipment when requested, offering courteous service and timely responses.
• Provide directions to trails for biking, hiking and other hotel amenities related to winter sports.
• Assist in keeping bike equipment storage areas organized, clean, and free from hazards.
• Offer general information and recommendations regarding local conditions, mountain trails, and resort activities.
• Ensure all guest bike equipment is handled with care and returned promptly.
• Help maintain a welcoming environment for guests, offering assistance whenever needed in the public areas of the hotel.
• Demonstrate self-confidence, energy, and enthusiasm when interacting with guests.
• Continuously pursue training and development opportunities, especially in areas related to bike valet service, guest satisfaction, and local outdoor adventure knowledge.
• Take initiative to offer improvement ideas and recognize the good performance of others.
• Utilize empowerment to exceed guest expectations and resolve issues effectively.
• Collaborate with other team members to ensure a seamless and enjoyable guest experience.

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general. 

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.

• Must be able to grasp handles, carry bundles and lift packages.

• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an indoor position.

▪️ Paid time off for sick time
▪️ Employee Assistance Program
▪️ Great discounts on Hotels, Restaurants, and much more.