Apprentice Engineer - The Ritz-Carlton

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests enjoy world-class accommodations, exceptional dining, and legendary service. Behind every seamless guest experience is a complex operation powered by skilled professionals who ensure every system, space, and amenity functions flawlessly.

As an Apprentice Engineer, you will gain hands-on experience maintaining the infrastructure that supports one of the world's most recognized luxury hospitality brands. Working alongside experienced engineering professionals, you will develop technical skills in preventive maintenance, troubleshooting, repairs, and building systems operations. From guest rooms and public spaces to mechanical equipment and life safety systems, you will learn how attention to detail and technical excellence contribute directly to the guest experience.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and dedicated professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world's finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will have the opportunity to learn from industry experts, build a strong technical foundation, and contribute to creating exceptional experiences for our guests and each other. Through mentorship, hands-on training, and real-world experience, you will develop the skills needed to grow a successful career in hospitality engineering.

Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner.

• Respond to and handle guest requests in a courteous, efficient, safe manner.
• Perform preventive maintenance and necessary repairs and all hotel equipment, including kitchen, laundry, boiler, plumbing, pool, HVAC, electrical and guest rooms.
• Monitor and maintain all engineering functions when full engineering staff is not available (i.e. weekends and evenings). Respond to all emergency situations including fire alarms, bomb threats, disasters and power failures; notify the appropriate authorities.
• Make rounds of the hotel property to ensure everything is in working order.
• Clean and maintain all equipment and work areas.
• Complete maintenance requests, take equipment and meter readings and maintain log to notify the next shift. Document all parts used and parts needed to be purchased.
• Handle elevator breakdowns.
• Maintain proper records of the Rooms Preventive Maintenance Program and Request Program.
• Complete work order request forms on a daily and timely basis.
• Report any unsafe conditions to leadership.

Education/Formal Training

High school diploma or equivalent trade school, special courses in building maintenance and construction.

Experience

A minimum of 6 months successful experience in equal or similar position.

Knowledge/Skills

• Ability to maintain and repair HVAC, electrical, plumbing equipment and perform carpentry, repair work, construction and renovation work.
• May require ability to drive pick-up truck and snow removal equipment.
• Ability to maintain logs and records.
• Requires a professional presentation and an ability to work in a team atmosphere and to make independent decisions.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to hear portable radio, fire alarms, machinery, guests.
• Ability to inspect, maintain equipment.
• Ability to respond on portable radio to base station, guests.
• Lifting, pushing, pulling and carrying required frequently to respond to requests for service and repairs anywhere in hotel or in parking lot.
• Frequent bending and kneeling required to perform inspections and repairs.
• 100% mobility required -must respond quickly to emergency. Potential continuous standing may be required.
• Climbing stairs of approximately 90 steps 20% of 8 hours. Climbing ladders of approximately 8 feet 10% of 8 hours.
• Driving -sometimes necessary to drive company pick-up truck/snow plow approximately 10% of time, unless snow emergency, then 100% of time.

Environment

Indoor exposure to both stable and extreme variance of hot and cold temperatures. Outside exposure to all weather elements and extreme fluctuations of temperature. Prolonged standing, walking, bending, reaching, and heavy lifting.

Medical, dental, & vision insurance

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$18.25/hourly