Housekeeping Supervisor

At Sage Hospitality, how we work matters just as much as what we do. We are guided by a shared purpose to enrich lives, one experience at a time, and a vision to redefine how the world experiences hospitality.

At Hotel Zags, we embrace:

• Zag When Others Zig - A creative, unconventional spirit that thrives on the unexpected
• Nature, Art & Play as Design Principles - Living walls, local art, and a gear shed that redefine the hotel stay
• Active Urban Oasis - Bikes, boards, cameras, and bocce in the heart of downtown Portland
• Retro-Modern Local Identity - 1960s geometric form meets Portland's contemporary creative culture
• Community Courtyard Living - Fire pits, games, s'mores happy hour — hospitality built around gathering

All associates play an essential role in creating welcoming, inclusive environments where kindness, hospitality, and excellence are felt by guests and teams alike. These brandings reflect the unique spirit of Hotel Zags and align with Sage Hospitality's commitment to genuine, meaningful connection.

Housekeeping Supervisor supervises the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

• Supervise the housekeeping staff; providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.

Education/Formal Training

High school education or equivalent experience.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
• Requires supervisory skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 50 lbs. of linen, supplies, furniture. Pushing up to 50 lbs., pushing housekeeping cart and vacuum cleaner.
• Pulling up to 50 lbs., pulling housekeeping cart and vacuum cleaner.
• Carrying up to 35 lbs. of supplies.
• Ability to communicate information and hotel services to management and guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to communicate with guests, on a telephone, and on a two-way radio with associates.
• Ability to interpret reports.
• Bending -picking up supplies, cleaning guests rooms, turndown service, trash removal.
• Occasional kneeling required.
• Mobility -continuous movement throughout hotel. Continuous standing -90% of shift. Climbing stairs, approximately 100 steps 3% of 8 hours. Ladders -approximately 3 feet, 2% of 8 hour shift.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

The Hotel Zags offers perks that are comparable to progressive employers. 

• Medical, Vision, Dental and Retirement Benefits.
  • Paid sick time and eligibility to apply for Paid Leave Oregon
  • Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit 
  • Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance 
  • Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period 
  • Eligible to enroll in Health Savings Accounts (HSA) with qualifying medical plans and receive up to $1000 company contribution 
  • Eligible to enroll in Health, Dependent and Commuter Flexible Spending Accounts (FSA) 
  • Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage 
  • Eligible to enroll for short-term and long-term disability insurance coverage
  • Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
  • WINFertility guidance for those enrolled in Sage medical plan 

• Other Benefits: 
  • $50 TriMet monthly subsidy – Our location is right next to the center of all four MAX lines and close to the Portland Streetcar, a prime location for driving, taking public transportation, biking, or even walking to work. 
  • Calm Health Application Subscription
  • Employee assistance program 
  • Paid time off for vacation, sick time, and holidays
  • Tuition Reimbursement of up to $2,000 per calendar year 
  • Great discounts on Hotels, Restaurants, and much more 
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. 

Bold. Bright. Caring. Energetic. Driven. Strategic. Daring. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.