Server, Proper Grit (Full Time) - The Ben, Autograph Collection

At The Ben, West Palm Beach, every corner tells a story, inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate. That spirit of creativity, elegance, and individuality carries through everything we do, shaping a hospitality experience that feels Exactly Like Nothing Else. From our thoughtfully designed guest spaces to our distinctive dining experiences, every detail is crafted to create memorable moments.

At Proper Grit, our signature American steakhouse, bold flavors meet timeless hospitality. Inspired by the grit, determination, and pioneering spirit that helped shape South Florida, Proper Grit offers a refined yet approachable dining experience where exceptional cuisine, handcrafted cocktails, and genuine service come together. Whether guests are joining us for a celebratory dinner, a business meal, or a casual evening at the bar, every visit should feel welcoming, elevated, and unforgettable.

As a Proper Grit Server, you are the face of that experience. You welcome every guest with confidence, professionalism, and authentic hospitality, guiding them through our menu with expert knowledge and thoughtful recommendations. From perfectly timing each course to anticipating guest needs before they're expressed, you create a dining experience that is polished, seamless, and personalized.

The Server role is about much more than taking orders and serving food. It's about building connections, delivering exceptional service with precision, and creating an atmosphere where guests feel valued from the moment they arrive until they leave. Every interaction is an opportunity to exceed expectations, whether you're recommending the perfect wine pairing, describing a chef's feature, or ensuring every detail of the meal is executed flawlessly. At Proper Grit, we believe that genuine hospitality is found in the details, and our servers play an essential role in bringing that philosophy to life.

Learn more about our collection of experiences:

• The Ben West Palm: https://www.thebenwestpalm.com/
• Proper Grit: https://www.propergrit.com/
• Spruzzo Rooftop: https://www.spruzzowestpalm.com/
• The Ben Events: https://www.thebenevents.com/

Every day at Proper Grit begins with a new story. Some guests join us for a quiet breakfast before an important meeting, while others gather in the evening to celebrate, unwind, or enjoy a perfectly cooked steak and handcrafted cocktail. Whether they're hotel guests starting their day or locals returning for a favorite burger, every visit is an opportunity to create an experience worth remembering.

As a Proper Grit Server, you are at the heart of that experience. You deliver polished, high-volume breakfast and evening bistro service with confidence, warmth, and genuine hospitality. You understand that exceptional service is about more than efficiency, it's about making every guest feel welcomed, cared for, and valued while ensuring each meal flows seamlessly from the first greeting to the final farewell.

Throughout every shift, you balance attentive hospitality with thoughtful pacing, expertly managing table turns without ever making guests feel rushed. You guide diners through our American-inspired menu, highlighting signature steaks, handcrafted burgers, and beverage pairings while anticipating needs before they're spoken. Every recommendation, every perfectly timed course, and every genuine interaction helps transform an ordinary meal into an unforgettable dining experience.

At Proper Grit, we believe that great food brings people together, but exceptional hospitality is what keeps them coming back. As a Server, you play an essential role in creating those memorable moments, one table, one conversation, and one guest at a time.

• Deliver polished, attentive, and efficient table service during high-volume breakfast and dinner shifts.
• Create memorable guest experiences by providing genuine hospitality from the initial greeting through the final farewell.
• Manage multiple tables and guest checks while maintaining accuracy, organization, and exceptional service standards.
• Confidently describe menu items, daily features, signature steaks, handcrafted cocktails, wines, and beverage pairings to enhance the guest experience.
• Upsell menu specials, appetizers, desserts, and beverages through personalized recommendations.
• Anticipate guest needs and respond promptly to requests, ensuring a seamless and enjoyable dining experience.
• Ensure food and beverages are served accurately, promptly, and according to Proper Grit presentation and service standards.
• Maintain a clean, organized, and well-stocked section throughout each shift, completing all opening, running, and closing side work.
• Collaborate closely with the culinary and bar teams to ensure timely, accurate, and consistent service.
• Monitor guest satisfaction throughout the dining experience and resolve concerns professionally, escalating issues when appropriate.
• Process guest payments accurately while following all cash handling and point-of-sale (POS) procedures.
• Maintain comprehensive knowledge of the menu, ingredients, allergens, and current promotions to confidently answer guest questions.
• Follow all food safety, sanitation, responsible alcohol service, and company policies to maintain a safe dining environment.

Education/Formal Training

High school education or equivalent.

Experience

2-3 years minimum

Hotel Experience Preferred

Toast POS Preferred

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)