Front Desk Supervisor

We’re hiring a Front Desk Supervisor at Hotel Clio, a Luxury Collection Hotel, to help lead our front desk team and deliver luxury service that feels personal, polished, and heartfelt.

Located in Denver’s sophisticated Cherry Creek North neighborhood, Hotel Clio is an inspiring luxury destination where refined hospitality, boutique style, and memorable local experiences come together.

From thoughtfully curated guest stays to the vibrant energy of Toro Latin Kitchen & Lounge, we invite guests and locals alike to discover something special in the heart of the community.

As part of Sage Hospitality Group, Hotel Clio is looking for a hospitality leader who brings warmth, confidence, and genuine care to every interaction. In this role, you will support daily front office operations, lead beside the team during key guest moments, and help create an environment where associates feel supported, valued, and empowered to deliver exceptional service.

If you are passionate about luxury hospitality, associate engagement, and enriching lives one experience at a time, we invite you to bring your leadership, individuality, and hospitality spirit to Hotel Clio. You belong here.

Application open until 10/1/2026 or until filled.

The Front Desk Supervisor supports the front office team in delivering a seamless, elevated guest experience while ensuring efficient daily operations. This role leads beside the team, providing guidance, support, and hands-on assistance during arrivals, departures, in-house guest needs, and high-volume moments. With strong multitasking skills and a polished, professional presence, the Front Desk Supervisor responds to guest and associate needs with care, accuracy, and urgency. This position also supports inquiries related to reservations, hotel information, and guest concerns while helping create personalized, luxury service experiences that reflect the spirit of Hotel Clio.

• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
• Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High school education or equivalent experience.

Experience

1 or more full years employment experience in a related position with this company or other organization(s).

Knowledge/Skills

• Requires understanding of all hotel front office procedures.
• Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
• Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
• Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Ability to communicate information and hotel services to management and guests. Second language may be required.
• Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate in person and on telephone frequently.
•  Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
• Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
• Continuous standing 90% of time -communicating with guests.
• No climbing required. No driving required.
• Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
• Continuous standing -80% of shift.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

• Medical, dental, & vision insurance 

• Health savings and flexible spending accounts  

• Basic Life and AD&D insurance  

• Paid time off for vacation, sick time, and holidays 

• Eligible to participate in the Company’s 401(k) program with employer matching 

• Employee Assistance Program  

• Tuition Reimbursement  

• Great discounts on Marriott + Sage Hotels, Restaurants, and much more. 

• One hot meal per-shift in associate cafetería 

• Discounted covered garage parking available for purchase 

• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.