MORE THAN A FRONT DESK. THE HEART OF HOSPITALITY.
At Sage, we pride ourselves on the behaviors that build our culture and help associates perform in their positions. We value integrity, performance, team spirit, growth, delivering extraordinary guest experiences, and engaging in our communities. We have also outlined specific competencies that contribute to success at Sage. Please review our competency models to understand the behaviors expected of different levels in the organization (you may find the models in our learning management system).
At Embassy Suites by Hilton Boulder and Hilton Garden Inn Boulder, we believe every guest interaction is an opportunity to create something memorable.
From the first warm welcome to the final goodbye, our Front Desk team plays an essential role in shaping the guest experience.
We're looking for a Front Desk Agent who brings energy, professionalism, personality, and a genuine passion for helping people.
WHY JOIN OUR TEAM?
Make Every Moment Matter: Create memorable experiences and help guests feel welcome from the moment they arrive.
Be the Face of Hospitality: Represent two exceptional Boulder hotels with confidence, warmth, and professionalism.
Bring Your Personality: We value individuality, authenticity, and the unique qualities you bring to our team.
Grow Your Career: Build valuable hospitality skills and explore opportunities for professional growth within Sage Hospitality Group.
Be Part of Something Bigger: Join a supportive team that values teamwork, respect, accountability, and extraordinary guest service.
HOSPITALITY ISN'T JUST WHAT WE DO. IT'S HOW WE MAKE PEOPLE FEEL.
We're not simply looking for someone to work behind a front desk. We're looking for someone who can turn an ordinary stay into an extraordinary experience.
**Your Smile. Your Personality
Embassy Suites by Hilton Boulder | Hilton Garden Inn Boulder
BE THE FIRST HELLO. THE LAST GOODBYE. THE REASON THEY COME BACK.
Do you love meeting new people, solving problems, and creating memorable experiences? Are you someone who can turn a challenging situation into a positive moment with a smile, confidence, and genuine hospitality?
We're looking for an enthusiastic, dependable, and guest-focused Front Desk Agent to join our team.
As a Front Desk Agent, you'll be one of the first people our guests meet and one of the last they remember. You'll play a key role in making every stay smooth, welcoming, and exceptional.
YOUR MISSION:
Create Exceptional First Impressions: Welcome guests warmly and provide efficient, professional check-in and check-out experiences.
Deliver Extraordinary Hospitality: Anticipate guest needs, answer questions, and create memorable interactions.
Own the Guest Experience: Respond to concerns with empathy, confidence, and a solutions-focused approach.
Keep Operations Running Smoothly: Manage reservations, room assignments, guest accounts, and front desk transactions accurately.
Work as One Team: Collaborate with Housekeeping, Engineering, and hotel leadership to deliver seamless service.
Make Every Interaction Count: Represent Sage Hospitality Group and Hilton service standards with professionalism and pride.
WE'RE LOOKING FOR MORE THAN SOMEONE WHO CAN CHECK GUESTS IN.
We're looking for someone who can make guests feel genuinely welcomed, valued, and excited to return.
BRING YOUR PERSONALITY. SHARE YOUR PASSION. CREATE THE EXPERIENCE.
1. CREATE THE WELCOME — FIRST IMPRESSIONS MATTER
Greet arriving guests with warmth, professionalism, and genuine hospitality.
Complete accurate and efficient guest check-in and check-out procedures.
Verify reservations, assign rooms, and provide essential hotel information.
Recognize guest needs and create personalized experiences whenever possible.
Maintain a friendly, professional, and welcoming front desk environment.
2. OWN THE GUEST EXPERIENCE — MAKE EVERY MOMENT COUNT
Respond promptly and courteously to guest questions, requests, and concerns.
Use empathy, active listening, and sound judgment to resolve guest service challenges.
Provide accurate information about hotel amenities, services, local attractions, and Boulder-area experiences.
Recognize opportunities to exceed guest expectations and create memorable moments.
Follow up on guest concerns to ensure appropriate resolution and satisfaction.
3. MANAGE THE DETAILS — ACCURACY BUILDS TRUST
Process guest reservations, room assignments, check-ins, and departures using hotel property management systems.
Accurately manage guest accounts, payments, credit card transactions, and billing adjustments.
Follow established cash-handling, payment security, and financial accountability procedures.
Maintain accurate guest records, reservation details, and front desk documentation.
Protect guest privacy and confidential information in accordance with company policies.
4. COMMUNICATE & COLLABORATE — ONE TEAM, ONE EXPERIENCE
Coordinate with Housekeeping to monitor room readiness and guest arrival needs.
Communicate maintenance concerns and guest room issues to Engineering.
Partner with hotel leadership and other departments to resolve operational challenges.
Answer incoming calls professionally, transfer calls appropriately, and provide accurate information.
Maintain clear communication during shift changes to ensure continuity of guest service.
5. SUPPORT HOTEL SUCCESS — THINK BEYOND THE FRONT DESK
Promote hotel amenities, services, and available room upgrades when appropriate.
Provide accurate information about room rates, availability, and reservations.
Support guest loyalty recognition and applicable Hilton Honors procedures.
Identify opportunities to improve guest satisfaction and front desk efficiency.
Follow established brand standards, operational procedures, and service expectations.
6. BRING THE ENERGY — REPRESENT OUR CULTURE
Maintain a positive, professional, and service-oriented attitude.
Demonstrate teamwork, accountability, integrity, and respect in every interaction.
Remain calm, organized, and solutions-focused during busy or challenging situations.
Take ownership of assigned responsibilities and follow through on guest needs.
Help create an environment where guests feel valued and associates feel supported.
SUCCESS ISN'T JUST ABOUT HOW MANY GUESTS YOU CHECK IN.
It's about how you make them feel, the problems you help solve, and the experiences they remember long after checking out.
EVERY GUEST. EVERY INTERACTION. EVERY OPPORTUNITY TO MAKE A DIFFERENCE.
A GREAT ATTITUDE. A PASSION FOR PEOPLE. A COMMITMENT TO HOSPITALITY.
We believe exceptional hospitality begins with people who genuinely enjoy helping others. We're looking for someone who brings professionalism, enthusiasm, attention to detail, and a willingness to learn.
EDUCATION & EXPERIENCE
High school diploma or equivalent required.
Previous hospitality, customer service, retail, or guest-facing experience preferred but not required.
Prior hotel Front Desk or property management system experience is a plus.
Willingness to learn hotel procedures, technology, and service standards.
Ability to work effectively in a fast-paced, guest-focused environment.
CUSTOMER SERVICE & COMMUNICATION SKILLS
Strong verbal and written English communication skills.
Friendly, professional, and approachable demeanor.
Ability to listen actively and respond to guest concerns with empathy and sound judgment.
Ability to remain calm and courteous when handling challenging situations.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks while maintaining accuracy and professionalism.
TECHNICAL & OPERATIONAL SKILLS
Basic computer proficiency and ability to learn hotel property management systems.
Ability to process payments, handle cash, and maintain accurate financial records.
Basic mathematical skills for handling guest transactions and account balances.
Ability to answer and transfer telephone calls professionally.
Ability to follow written instructions, operational procedures, and guest service standards.
Ability to maintain confidentiality and protect sensitive guest information.
THE QUALITIES THAT SET YOU APART
Guest-Focused: You genuinely enjoy helping people and creating positive experiences.
Positive & Approachable: You bring energy, warmth, and professionalism to every interaction.
Solutions-Oriented: You look for ways to resolve challenges rather than simply identifying problems.
Dependable & Accountable: You take ownership of responsibilities and follow through.
Team-Oriented: You understand that exceptional hospitality requires collaboration.
Adaptable & Organized: You can adjust priorities while maintaining attention to detail.
SCHEDULE & AVAILABILITY
Ability to work assigned shifts, including weekends and holidays.
Flexibility to support changing hotel operational needs.
Dependable attendance and punctuality.
Ability to maintain professionalism during busy arrival and departure periods.
PHYSICAL DEMANDS
Ability to stand and walk for extended periods during scheduled shifts.
Ability to operate computers, telephones, payment equipment, and other front desk technology.
Ability to bend, reach, and occasionally lift or carry office supplies and materials up to 25 pounds.
Ability to move throughout the property as needed to assist guests and support hotel operations.
WORK ENVIRONMENT
Work is primarily performed indoors at a hotel front desk in a climate-controlled environment.
Frequent interaction with guests, associates, and hotel leadership.
Position requires multitasking and responding to changing guest and operational needs.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
THE PERSON WE'RE LOOKING FOR
You don't have to know everything about hotels on your first day. But you should bring a genuine desire to help people, learn new skills, and make every guest feel welcome.
You understand that a warm greeting, a thoughtful gesture, or a problem solved with care can turn an ordinary stay into an extraordinary experience.
BE THE WELCOME. CREATE THE EXPERIENCE. MAKE THE DIFFERENCE.
If hospitality comes naturally to you, we'd love to have you on our team.
WORK WITH PURPOSE. ENJOY THE BENEFITS. GROW YOUR FUTURE.
At Embassy Suites by Hilton Boulder and Hilton Garden Inn Boulder, we believe our associates deserve to feel appreciated, supported, and excited about coming to work.
HERE'S WHAT'S WAITING FOR YOU:
Hilton Discounted Employee Rates: Explore new destinations and enjoy exclusive team member hotel discounts at participating Hilton properties worldwide.
Health & Wellness Insurance: Access eligible medical, dental, vision, and other insurance benefits.
401(k) Retirement Plan: Invest in your financial future through retirement savings opportunities.
Bus Pass Benefit: Enjoy convenient public transportation options.
FREE Onsite Parking: Complimentary parking at the property.
FREE Lunch: Enjoy a complimentary meal during your scheduled shift.
Career Advancement Opportunities: Develop your skills and explore opportunities to grow within Sage Hospitality Group.
A Team That Values You: Join a supportive environment where teamwork, individuality, and recognition matter.
YOUR WORK MATTERS. YOUR GROWTH MATTERS. YOU MATTER.
Join a team where your personality is celebrated, your contributions are valued, and your career has room to grow.
Benefits are subject to eligibility requirements, applicable plan terms, and company policies.
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