Night Auditor (Full Time) - The Ben Hotel

At The Ben, West Palm Beach, every corner tells a story, and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else. 

As a Night Auditor at The Ben, you are the overnight guardian of our hotel's operations, the master strategist who balances the day’s accounts and prepares the property for a seamless tomorrow. While the hotel rests, you work behind the scenes to turn complex late-night financial activity into a harmonized standard of accuracy and quiet, elevated luxury.

In the Night Auditor position, you act as the bridge between overnight guests, Late Arrival arrivals, Housekeeping, and Morning Operations. Whether you are running end-of-day financial reports, resolving late-night guest inquiries, auditing daily transactions, or managing overnight guest arrivals, your sharp organization and calm efficiency power the hotel forward. Through meticulous attention to detail and clear communication, you ensure the property transitions smoothly into the new day while upholding The Ben’s reputation for outstanding hospitality.

Learn more about our collection of experiences:

The Ben West Palm — https://www.thebenwestpalm.com/
Proper Grit — https://www.propergrit.com/
Spruzzo Rooftop — https://www.spruzzowestpalm.com/
The Ben Events — https://www.thebenevents.com/

As a Night Auditor at The Ben, you play a vital role in safeguarding the financial integrity and overnight operations of the hotel while maintaining a seamless, luxurious environment for our guests. You will be responsible for serving as the primary overnight contact, balancing daily financial accounts, managing late-night arrivals, and coordinating early-morning operational transitions with the Front Desk and Housekeeping teams. Through your proactive problem-solving, sharp organization, and calm efficiency during quiet hours, you ensure our overnight operations run smoothly while upholding the hotel's reputation for outstanding hospitality.

Success in this role requires strong analytical skills, exceptional attention to detail, the ability to work independently in a fast-paced or quiet environment, and a genuine commitment to delivering a memorable guest experience. By consistently maintaining Marriott and The Ben's high standards of financial accuracy, security, and professionalism, you contribute directly to operational seamlessness, guest satisfaction, and the overall success of the hotel.

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer
  procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting
  wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Education/Formal Training
High school education or equivalent experience.

Qualifications
Accounting background preferred, but not required.

Knowledge/Skills
• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,
• Mobility - must be able to reach all areas of hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting.
Work inside 95%

• Medical, dental, and vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Accrue paid time off
• Community Service, and Holidays
• 401(k) program with employer matching
• Employee Assistance Program
• Tuition reimbursement
• Hotel, restaurant, and lifestyle discounts
• Employee referral bonus program (up to $500 per referral)