Plan and manage: all banquet operations/service for events up to 400 people, Restaurant, Room Service, Bar, and banquet/catering events in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and managing the operations of the Restaurant, Room Service, Bar and catering. Recommends promotional ideas and procedural changes. Prepares forecasts, implements, monitors and controls the budgets for the various outlets.
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Creates warm, memorable guest experiences by welcoming arriving, departing, and in-house guests with genuine hospitality and personalized service. Serves as a knowledgeable resource for hotel information, reservations, and guest needs—responding thoughtfully and efficiently to both phone and in-person inquiries while ensuring every interaction reflects our brand’s commitment to exceptional service and connection.
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Clears all used tableware, napkins and refuse from tables to tubs in bus station and wipes table, chairs and clears debris and crumbs from floor areas surrounding table.
Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner.
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.
Responsible for set-up, mixing of drinks, service and clean-up of bar area while enduring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.
Responsible for set-up, mixing of drinks, service and clean-up of bar area while enduring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.
Maintains an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport and assisting with restaurant service. Receives and accurately processes payment for restaurant charges.
Manage the day-to-day operations of the kitchen with a focus on consistency, cleanliness, and organization. The Sous Chef/Kitchen Manager executes established recipes and standards, keeps the kitchen staffed, stocked, and safe, and supports a respectful, collaborative kitchen environment.
They are an ambassador of happiness and hospitality for all guests and associates.
Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
With a focus on service excellence and team contribution, clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction. On the vibrant West Palm Beach waterfront, The Ben blends the warmth of tropical Florida with contemporary Autograph Collection refinement, and this role is central to delivering on that promise. By maintaining the quality and comfort of every guest space, this role upholds the boutique standard that sets The Ben apart.
The Lead Prep Cook is responsible for preparing food items in accordance with production requirements and quality standards while maintaining a safe and sanitary work environment. This role plays a key leadership function within the kitchen by organizing daily prep operations, guiding the prep team, and supporting both restaurant and banquet production to ensure all food meets the hotel’s standards.
Under general supervision, provides bell and valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Spa Cleaning Attendant are responsible for the cleanliness and sanitation of the Spa and Fitness Center’s public areas, treatment rooms and locker rooms. Ensures all areas are properly stocked with supplies, towels and linen.
The purpose of this role is to design, align, and execute a People & Culture strategy that supports both the strategic and operational objectives of the business. The People & Culture Director leads all People & Culture (Human Resources) functions at the property, balancing compliance, culture, and performance while addressing both challenges and opportunities. This role serves as a strategic advisor to the Hotel Executive Committee on all people-related matters and partners closely with the General Manager, with functional alignment and guidance from the Regional Director of People & Culture.
The People & Culture Director is responsible for leading talent...
Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
The A/V Technician responsible for setting up and operating a variety of audio-visual equipment. It is also
responsible for trouble-shooting any issues and tearing down (striking) equipment post-event.
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform general...
Process soiled linen and distribute clean linen in accordance with standard operating procedures in a safe, accident-free manner, as assigned by management.
The Barista is the foundation of the café. The Barista is responsible for honoring each and every customer by providing excellent customer service and a high-quality product. The Barista is a true professional that displays a positive attitude at all times to ensure the return of our customers who are the reason for our business.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Under general supervision, provides valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.
Responds in a professional and courteous manner to arriving, departing and in-house guests and VIP’s by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Open and flexible position availability required. Must be able to work AM, PM, overnights, holidays and weekends.
The General Accountant maintains the property’s Income Audit, Accounts Receivable, Accounts Payable, Payroll System, and General Cashier functions in a timely, accurate manner in accordance with accounting policies and procedures. Sort documents and post debits/credits to proper accounts. Verify amounts and codes on various forms for accuracy. Balance entries and make necessary corrections. Maintain and make necessary adjustments to records and/or logs such as journals, payroll/time reports, or property records. Verify and reconcile simple bank statements or department records.
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
The Assistant Director of Finance helps ensure that The Hotel Commonwealth operates with integrity, efficiency, and purpose, supporting both the day-to-day demands and the long-term vision of this iconic Boston property. Supervise and coordinate the Accounting Operations in the hotel to ensure accurate, timely and consistent reporting in accordance with policies and procedures, Federal, State and local laws and regulations.
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