Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.
Carry a portable radio, staying in constant communication with the central base station, respond to all engineering service calls, giving priority to guest requests, and maintain hotel equipment in an efficient, safe, accident-free manner.
The Marketing Manager assists with the development, implementation and management of online marketing programs, websites, social media, SEO, content, and related programs. Coordinates with outside digital agencies and property staff to ensure all program objectives are achieved and revenue is maximized. The ideal candidate demonstrates enthusiasm and passion for all facets of marketing. Works with designated hotels to create branded and unique property identities with forward-looking positioning statements, supported with online and offline content and initiatives that develop the hotels identity.
Responsible for set-up, mixing of drinks, service and clean-up of bar area while enduring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.
Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.
Responsible for set-up, mixing of drinks, service and clean-up of bar area while enduring quality service, guest satisfaction and the achievement/maintenance of company standards and profit maximization.
Behind every great bar experience is a Bartender who brings it all together. From the moment the bar is set, through each carefully crafted cocktail, to the final guest farewell, the Bartender is responsible for creating an experience that feels seamless, welcoming, and memorable.
This role goes beyond mixing drinks. It is about setting the stage for service, engaging with guests throughout their visit, and maintaining an environment where quality, hospitality, and attention to detail are consistently delivered. From preparation and presentation to cleanliness and closeout, every action contributes to guest satisfaction and the overall success of the bar.
In a setting where every guest experience is shaped by timing, care, and attention to detail, the Server plays an essential role in bringing the restaurant to life. Working under general supervision, they create moments of genuine hospitality by delivering prompt, thoughtful, and courteous food and beverage service to each guest they serve.
More than taking orders and delivering dishes, the Server helps shape the rhythm of the dining experience. Through warm communication, attentive service, and an instinct for anticipating guest needs, they ensure every table feels welcomed, valued, and well cared for from beginning to end. Each interaction becomes an opportunity to...
Every great café experience begins with a genuine connection and that connection starts with the Barista. More than crafting exceptional coffee and handcrafted beverages, the Barista creates the moments that guests remember. They welcome each person with warmth, anticipate their needs, and transform a daily ritual into something memorable.
As the heart of the café, the Barista takes pride in delivering both outstanding hospitality and consistently high-quality products. Through attention to detail, a positive attitude, and a passion for service, they help create an inviting atmosphere that keeps guests returning. Every interaction, every beverage, and every smile reflects...
Process soiled linen and distribute clean linen in accordance with standard operating procedures in a safe, accident-free manner, as assigned by management.
Plan and manage the restaurant, as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas.
The Restaurant Manager plans and manages the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar. Recommends promotional ideas and controls the budgets for the various areas.
Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Maintains an efficient, welcoming, and courteous restaurant operation by warmly greeting guests upon arrival, managing reservations and waitlists, coordinating seating arrangements, and establishing positive rapport to enhance the overall dining experience. Assists in maintaining smooth front-of-house operations by communicating effectively with guests and restaurant team members, accommodating special requests when possible, and ensuring timely and organized guest flow throughout service periods.
The Barista is the foundation of the café. The Barista is responsible for honoring each and every customer by providing excellent customer service and a high-quality product. The Barista is a true professional that displays a positive attitude at all times to ensure the return of our customers who are the reason for our business.
Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
The Treasury Analyst supports daily treasury operations, including bank and merchant account administration, property transition support, and timely responses to cross-functional requests from internal teams, property teams, and external banking and merchant partners. This role is responsible for coordinating treasury-related onboarding for new properties, including bank and credit card setups, deadline tracking, documentation, follow-up, and issue resolution. The ideal candidate is highly organized, proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. Success in this role requires a self-starter who communicates clearly, follows through consistently, and helps maintain sound internal controls.
Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.
The Housekeeping Manager assists the Executive Housekeeper in managing associates’ and ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas, laundry and other assigned areas. Coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
This role will be responsible for the successful operation of our banquets and events department (Concerts, Comedy Shows, DJ Dance Parties). Closing out banquet checks, closing out concerts and events, ensuring that events are set up and executed to meet customer expectations.
The Director of Rooms provides strategic leadership and operational oversight for all Rooms Division departments, ensuring exceptional guest experiences, engaged team members, and strong financial performance. This role is responsible for developing and executiving both short- and long-term operational strategies while leading the daily operations of the Front Office, AdventureRock, and Housekeeping. As a key member of the Executive Committee, the Director of Rooms partners closely with department leaders to drive operational excellence, elevate service standards, and foster a culture of accountability, collaboration, and continous improvement. This leader champions the guest journey from arrival through departure, ensuring luxury service delivery, operational...
Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Conference Service Manager plans, organizes and manages all event details for group and convention bookings (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.
Develop, implement and manage emergency programs for the operation and maintenance of all equipment and physical structures and landscaping in compliance with corporate standards, local, state and national codes and regulations to protect the asset, guests and employees, to ensure optimum operations, minimize expenses and maximize customer satisfaction. Position is responsible for the short and long term planning and day-to-day operations of the engineering division. Recommends the department's budget and capital expenditures and manages expenses within approved budget constraints. Experine with Historic Buildings is highly diserable. Participates in total hotel management as a member of the hotel Executive Committee.
Respond to guest and hotel maintenance requests in a timely manner while helping maintain the property in a safe, clean, and efficient condition. This position works closely with the Engineering team to complete preventative maintenance, repairs, and daily upkeep throughout the hotel.
Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel.
Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee.
Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.
Clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.
The Loss Prevention Manager is responsible for leading the hotel's safety, security, and risk management programs to protect guests, associates, visitors, and company assets. This role develops and implements comprehensive loss prevention strategies, oversees emergency preparedness, conducts investigations, and ensures compliance with all applicable safety regulations, company policies, and industry best practices.
Serving as the subject matter expert for all aspects of hotel security, the Loss Prevention Manager fosters a culture where safety, vigilance, and exceptional service work together seamlessly. This...
Manage the kitchen staff in the daily production, preparation and presentation of all food for the hotel's restaurant(s) and room service in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products. Position is responsible for managing the daily operations of the kitchen. Monitors food and labor costs. Assists Executive Chef in creating and implementing menu and production changes.
Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.
Plan and manage the Restaurant, Room Service, Bar, and catering in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Position is responsible for the short term planning and managing the operations of the Restaurant, Room Service, Bar and catering. Recommends promotional ideas and procedural changes. Prepares forecasts, implements, monitors and controls the budgets for the various outlets.
Supervise the implementation of all property and equipment preventive maintenance and repairs, monitor life safety systems and utilities and assist in the administration of the department in compliance with all corporate/franchise standards and local, state and national codes and regulations to protect assets, guests and employees. Supervise the day-to-day operations. Recommend and implement procedural changes. Monitor and control expenses.
Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.
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